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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
January 31, 2014 - Service Expectations and “ALWAYS” Behaviors
Service … Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence … Inform patients of anticipated
wait time
Ask if there are other questions
Associated “ALWAYS” Behaviors … “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated “ALWAYS” Behaviors
PHONE INTERACTIONS … ALWAYS” Behaviors
BEGINNING
MIDDLE
END
OTHER
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psnet.ahrq.gov/issue/disciplinary-action-medical-boards-and-prior-behavior-medical-schools
October 19, 2022 - Classic
Disciplinary action by medical boards and prior behavior … Disciplinary action by medical boards and prior behavior in medical school. … Disciplinary action by medical boards and prior behavior in medical school. … Patient safety event reporting expectation: does it influence residents' attitudes and reporting behaviors … February 8, 2023
Implementation of an online reporting system to identify unprofessional behaviors
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psnet.ahrq.gov/issue/disrespectful-behavior-healthcarehave-we-made-any-progress-last-decade
March 15, 2022 - Newspaper/Magazine Article
Disrespectful behavior in healthcare...have we made any … Institute for Safe Medication Practices seeks to collect health care workers' experiences with such behaviors … June 15, 2022
The differences between human error, at-risk behavior, and reckless behavior … October 20, 2021
Disrespectful behavior in healthcare: has it improved? … June 4, 2014
Disrespectful behaviors—part 1 and part 2.
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psnet.ahrq.gov/issue/organizational-assessment-disruptive-clinician-behavior-findings-and-implications
August 27, 2014 - An Organizational Assessment of Disruptive Clinician Behavior. … , organizations are taking steps to identify staff who regularly engage in demeaning or threatening behaviors … An Organizational Assessment of Disruptive Clinician Behavior. … March 28, 2007
Triggers contributing to health care clinicians' disruptive behaviors. … September 16, 2020
Do clinician disruptive behaviors make an unsafe environment for patients
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psnet.ahrq.gov/issue/development-professionalism-committee-approach-address-unprofessional-medical-staff-behavior
October 19, 2022 - Development of a professionalism committee approach to address unprofessional medical staff behavior … Development of a professionalism committee approach to address unprofessional medical staff behavior … Commission requires that organizations have clear processes for detecting and reporting unacceptable behaviors … patient safety, and an AHRQ WebM&M perspective reviewed strategies to identify and manage problem behaviors … July 20, 2016
Tackling disrespectful, unprofessional provider behaviors.
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psnet.ahrq.gov/issue/safety-ii-behavior-pediatric-intensive-care-unit
November 05, 2014 - Study
Safety II behavior in a pediatric intensive care unit. … Safety II Behavior in a Pediatric Intensive Care Unit. … This qualitative and exploratory study sought to understand whether Safety-II behaviors and system aspects … Safety II Behavior in a Pediatric Intensive Care Unit. … August 10, 2022
The negative impact of nurse-physician disruptive behavior on patient
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effectivehealthcare.ahrq.gov/products/diabetes-behavior-programs/consumer-2016
November 29, 2016 - plan
Set goals and learn problem-solving skills to help manage type 1 diabetes
Develop healthy behaviors
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psnet.ahrq.gov/issue/factorial-survey-safety-behavior-providing-opportunities-improve-safety
April 29, 2015 - Study
A factorial survey on safety behavior providing opportunities to improve safety … A Factorial Survey on Safety Behavior Providing Opportunities to Improve Safety. … Researchers compared the AHRQ survey to a factorial survey examining safety behavior among employees … A Factorial Survey on Safety Behavior Providing Opportunities to Improve Safety.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/behavior-change-slides.pptx
November 01, 2019 - Acute Care Behavior Change Theory for Antibiotic Stewardship Leaders
Making Effective Behavior Changes … No. 17(20)-0028-EF
November 2019
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Behavior … Describe successful AS behavior interventions in the acute care setting.
2
AHRQ Safety Program for … Improving Antibiotic Use – Acute Care
Behavior Changes – Antibiotic Prescribing
Diffusion of Innovations … –Everett Rogers1
3
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Behavior Changes
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/behavior-change-slides.pptx
November 01, 2019 - Acute Care Behavior Change Theory for Antibiotic Stewardship Leaders
Making Effective Behavior Changes … No. 17(20)-0028-EF
November 2019
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Behavior … Describe successful AS behavior interventions in the acute care setting.
2
AHRQ Safety Program for … Improving Antibiotic Use – Acute Care
Behavior Changes – Antibiotic Prescribing
Diffusion of Innovations … –Everett Rogers1
3
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Behavior Changes
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effectivehealthcare.ahrq.gov/sites/default/files/pdf/TND-0655-131114.pdf
May 22, 2013 - Topic 0559 Disruptive Behavior Disorders in Children NSD FINAL SJ … Comparative Effectiveness of Treatments for
Disruptive Behavior Disorders in Children
Nomination … ),
including oppositional defiant disorder (ODD), conduct disorder (CD), and disruptive
behavior … management, improved
symptoms, and improved overall functioning; decreases in maladaptive behaviors … )
Disruptive behavior disorders involve behaviors that are readily seen such as temper tantrums,
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psnet.ahrq.gov/issue/why-studying-human-behavior-critical-component-patient-safety
January 15, 2020 - Commentary
Why studying human behavior is a critical component of patient safety. … Why Studying Human Behavior is a Critical Component of Patient Safety. … Discussing the potential for unexpected human behaviors during crises to result in failure, this commentary … Why Studying Human Behavior is a Critical Component of Patient Safety. … “I’m concerned”: a multi-site assessment of emergency medicine resident speaking up behaviors
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www.cpsi.ahrq.gov/teamstepps-program/evidence-base/behavior.html
May 01, 2023 - Disruptive physician behavior contributions to nursing shortage. … Study links bad behavior by doctors to nurses leaving the profession. … Impact and implications of disruptive behavior in the perioperative arena. … A survey of the impact of disruptive behaviors and communication defects on patient safety. … Disruptive behavior in obstetrics: a hidden threat to patient safety.
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ce.effectivehealthcare.ahrq.gov/teamstepps-program/evidence-base/behavior.html
May 01, 2023 - Disruptive physician behavior contributions to nursing shortage. … Study links bad behavior by doctors to nurses leaving the profession. … Impact and implications of disruptive behavior in the perioperative arena. … A survey of the impact of disruptive behaviors and communication defects on patient safety. … Disruptive behavior in obstetrics: a hidden threat to patient safety.
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/diabetes-behavior-programs_executive.pdf
September 11, 2015 - Association
have incorporated the provision of ongoing diabetes self-
management support “to encourage behavior … Many reviews have
also included studies evaluating interventions targeted at a
single behavior/component … A commonality
of all programs was that they incorporated one or more
behavior change techniques,47 … with or without explicit use
of a theory or model of behavior change. … group, face to face, interactive behavior change
technology, social media)
e.
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-89-adhd-behavior-section-2-attach-2.pdf
February 02, 2017 - Form Measure 2: ADHD Behavior … of these ages
Step 3
Exclude any records that indicate a medical reason(s)
for not prescribing behavior … Step 1
Using the records in the denominator, exclude any
records that indicate behavior therapy was … therapy is parent or
caregiver behavior modification training
Step 4
For each remaining record, … Step 5 Exclude any records that indicate that medication was prescribed prior behavior therapy
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digital.ahrq.gov/sites/default/files/docs/survey/electronic-behavior-health-records-nebraska.pdf
November 10, 2016 - Sharing Electronic Behavior Health Records: A Nebraska Perspective
Sharing Electronic Behavior Health
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-089-fullreport.pdf
January 30, 2017 - Behavior Therapy as First-Line Treatment for Preschool-Aged Children With ADHD
Behavior Therapy as … Measure Name
Behavior Therapy as First-Line Treatment for Preschool-Aged Children
1.B. … lack of access to behavior therapy).
1.K. … Behavior Therapy
This represents a new measure based on a new recommendation. … and the overall evidence for behavior therapy in preschoolers is strong.
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psnet.ahrq.gov/issue/negative-impact-nurse-physician-disruptive-behavior-patient-safety-review-literature
August 18, 2021 - Review
The negative impact of nurse-physician disruptive behavior on patient safety … The negative impact of nurse-physician disruptive behavior on patient safety: a review of the literature … The authors reviewed the existing literature on disruptive behavior by physicians, and concluded that … October 5, 2022
The effect of health care professional disruptive behavior on patient … September 29, 2021
Triggers contributing to health care clinicians' disruptive behaviors
-
www.ahrq.gov/research/findings/final-reports/ptmgmt/conclusions.html
July 01, 2018 - They expect to change patients' behavior by increasing patients' self-efficacy and knowledge. … Improved behavior is expected to lead to better disease control, which in turn, should lead to better … The pivotal objective, however, is to change people's behavior. … Coaches therefore must have timely access to information on patients' behaviors, priorities, skills, … patients get better at managing their disease and allow sufficient time to assess if patients' changed behaviors