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  1. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-presenters-notes.pdf
    January 01, 2008 - Script: Constructively approach managing and resolving conflict: D = Describe the specific situation or behavior
  2. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-all-together.pptx
    January 01, 2008 - Script: Constructively approach managing and resolving conflict: D = Describe the specific situation or behavior
  3. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
    January 01, 2013 - ▪ Recommended behavior changes. ▪ Use of a new device. ▪ Treatment options.
  4. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - far more unpleasant activities, such as responding to complaints and managing unsatisfactory staff behavior … Another problem with developing standards is that some of the behaviors are hard to describe. … Use these guidelines to identify job-specific behaviors. … Crystallize these behaviors into scripts and protocols. (Read about the use of talking points.) … Puts words to your behaviors.
  5. www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide2/implguide2appb.html
    September 01, 2014 - Designing Care Management Entities for Youth with Complex Behavioral Health Needs Appendix B: Key CME Design Features in CHIPRA Quality Demonstration States, as of June 2014 Previous Page   Table of Contents Designing Care Management Entities for Youth with Complex Behavioral Health Needs Part 1: …
  6. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool13_ed_care_plan.docx
    May 01, 2015 - Tool 13: ED Care Plan Tool 13: ED Care Plan Purpose The purpose of the emergency department (ED) care plan is to create institutional memory across numerous providers; make easily visible prior recurrent presentations and related testing; identify a patient’s existing clinical, behavioral, and social services; and …
  7. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/co-nm-specialinnovation.pdf
    January 01, 2020 - SUMMARY The electronic Student Health Questionnaire (eSHQ) improved early identification of health risk behaviors … these risks systematically can cause providers to miss opportunities to intervene and change risky behaviors … They reported that highlighting risk areas on the screen made it easier to identify health risk behaviors … eSHQ improved the integration of primary care and behavioral health by identifying specific risk behaviors … Youth risk behavior surveillance: United States, 2011.
  8. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Desikan.pdf
    March 01, 2002 - supports the notion that to a large extent, voluntary reporting is driven by individual attitudes and behaviors … shared perceptions about the consequences of making a mistake within a unit, influenced by leadership behavior … further supports the importance of local unit culture and individual attitudes in determining reporting behaviors
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
    June 01, 2014 - make that assumption because of a great deal of research in the areas of decision making and consumer behavior
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-engaging-clinicians-transcript.doc
    May 14, 2013 - the socio-adaptive components of the implementation, which would include the context, the culture, behavior … of various facilities, some that were doing very well, some not so well, is that there were four key behaviors
  11. www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-engaging-clinicians-transcript.html
    December 01, 2017 - the socio-adaptive components of the implementation, which would include the context, the culture, behavior … of various facilities, some that were doing very well, some not so well, is that there were four key behaviors
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
    January 01, 2022 - Advancing the Science and Implementation of Patient Narratives: Summary of Presentations Advancing the Science and Implementation of Patient Narratives: Summary of Presentations October 7, 2021 Patient Narratives Research Meeting: Summary 2 Introduction and Overview ..........................................…
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
    March 01, 2016 - It still does remain strong, but we know that unfortunately education is not enough to change behavior
  14. www.ahrq.gov/sites/default/files/wysiwyg/topics/defining-diagnostic-error-a-scoping-review.pdf
    April 27, 2022 - any language about a diagnosis, mention of a potential patient safety issue, and/or any clinician behaviors … language about a diagnosis, (b) any mention of a potential patient safety issue, and (c) any clinician behaviors … Additional work is needed to study how factors related to infor- mation, timing, method, and behaviors
  15. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-cessation-pcor.pdf
    November 01, 2016 - Evidence Now Fact Sheets- Smoking Cessation Smoking Cessation Rationale for Smoking Cessation About 42 million people in the United States (nearly 18 percent of the population) currently smoke.1 Tobacco use is a leading cause of illness, disa…
  16. www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyapa.html
    July 01, 2018 - (Probe for specific behaviors and actions) What facilitates or challenges those behaviors? … (Probe for specific behaviors and actions) What facilitates or challenges those behaviors? … What behaviors do health care professionals need to do to support patient and family engagement in safety … What facilitates or challenges those behaviors? … What are the best ways to educate and change the behaviors of health care professionals?
  17. www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-eval-roadmap/ccre-roadmap-apc.html
    July 01, 2013 - https://innovations.ahrq.gov/profiles/community-referral-liaisons-help-patients-reduce-risky-health-behaviors-leading … programs reported successful linkages of patients with community resources and/or improvements in targeted behaviors
  18. www.ahrq.gov/sites/default/files/wysiwyg/chsp/CHSP-accomplishments-report-2021.pdf
    January 01, 2021 - Are Value-Based Incentives Driving Behavior Change To Improve Value? … Damberg CL, Silverman M, Burgette L, Vaiana ME, Ridgely S 2019 Are Value-Based Incentives Driving Behavior
  19. Module-9-Slides (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-9-slides.pdf
    February 24, 2022 - 11 • Highly activated patients are more likely to engage in positive health behaviors and to have better
  20. www.ahrq.gov/data/apcd/envscan/context.html
    June 01, 2017 - All-Payer Claims Databases Measurement of Care: Systematic Review and Environmental Scan of Current Practices and Evidence Project Context Previous Page Next Page Table of Contents All-Payer Claims Databases Measurement of Care: Systematic Review and Environmental Scan of Current Practices and Evide…

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