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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - far more unpleasant activities, such as responding to complaints and managing unsatisfactory staff behavior … Another problem with developing standards is that some of the behaviors are hard to describe. … Use these guidelines to identify job-specific behaviors. … Crystallize these behaviors into scripts and protocols. (Read about the use of talking points.) … Puts words to your behaviors.
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talkingquality.ahrq.gov/priority-populations/observances/hispanic-heritage/index.html
October 01, 2021 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Throughout the hospital stay
Invitation behaviors:
Invite patients and families to engage
Supportive … behaviors:
Support patients and families as they engage
Include the patient and family as members … patient and family to use the white board
Throughout encounter
Throughout encounter
Invitation behaviors … condition
Used “teach back”
Found out how much the patient and family members wanted to know
Supportive behaviors
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talkingquality.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Mutual support, which is commonly referred to as "backup behavior" in the teamwork literature, is critical … Patient/family
Repeat expressions of concern to other team members about unusual behaviors of a patient … Exerted through assertive and advocacy behaviors when patient safety is threatened. … Enhanced by leaders who encourage and model mutually supportive behaviors.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-resource-list.pdf
April 01, 2023 - Raising-and-Responding-to-Concerns
Staff willingness to speak up when they are concerned about unsafe behaviors … Patient Safety Primer: Disruptive and Unprofessional Behavior
https://psnet.ahrq.gov/primers/primer/ … 15/disruptive-and-unprofessional-behavior
Disruptive behavior and unprofessional actions increase the … https://psnet.ahrq.gov/primers/primer/15/disruptive-and-unprofessional-behavior
https://psnet.ahrq.gov … Patient Safety Primer: Disruptive and Unprofessional Behavior
2.
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talkingquality.ahrq.gov/teamstepps/readiness/index.html
August 01, 2015 - important for leaders to understand their role in sponsoring, evaluating, enabling, or modifying the behaviors … necessary to shape and maintain the targeted safety or teamwork behavior changes. … Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and improvements in … To become accepted practice, positive teamwork behaviors and improvements in processes and outcomes need
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talkingquality.ahrq.gov/news/newsletters/e-newsletter/900.html
February 01, 2024 - Skip to main content
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talkingquality.ahrq.gov/news/newsletters/e-newsletter/903.html
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talkingquality.ahrq.gov/es/topics/index.html?page=0
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals
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talkingquality.ahrq.gov/es/topics/index.html
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals
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talkingquality.ahrq.gov/topics/index.html
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-t-taq-questionnaire.pdf
May 31, 2023 - It is a leader's responsibility to model
appropriate team behavior.
11.
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talkingquality.ahrq.gov/ncepcr/communities/pbrn/registry/south-texas-ambulatory-research-network.html
January 01, 2012 - health or disease related interests
Current or Past Research Interests Comments :
Asthma, Behavior
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talkingquality.ahrq.gov/antibiotic-use/long-term-care/safety/index.html
January 01, 2024 - Reducing harm often requires changes in thinking and behavior. … The five presentations below are designed to help effect change in behaviors around antibiotic prescribing
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - Disruptive behavior and/or code of conduct
d. … Do staff have access to a system for reporting disruptive behaviors?
d. … Has an organized process to assess behavior related to the event been established?
e. … Do staff have access to a system for reporting
disruptive behavior? … Has an organized process to assess behavior
related to the event been established?
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talkingquality.ahrq.gov/cpi/centers/cepi/dpi.html
September 01, 2023 - Skip to main content
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talkingquality.ahrq.gov/news/newsletters/e-newsletter/894.html
December 01, 2023 - Resource To Reflect Trends in Behavioral Health Integration
Updates to AHRQ's Academy for Integrating Behavior
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talkingquality.ahrq.gov/cpi/about/organization/nac/asch.html
March 01, 2024 - adoption of new pharmaceuticals or medical technologies, the purchase of insurance, and personal health behaviors
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallpxreports.pptx
October 01, 2017 - existing condition and one of the following changes in status:
Acute mental status change
New unsafe behaviors … Days Fall: 31-180 Days Psychoactive Medications Other High-Risk Medications Acute Mental Status Change Behavior … Report
Calculation Details
Displays the following Change in Condition data:
Acute Mental Status Change
Behavior … Days Fall: 31-180 Days Psychoactive Medications Other High-Risk Medications Acute Mental Status Change Behavior … Toileting Toileting Walking Walking Toileting Toileting
Potential Causes of Fall Unknown
Behavior
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talkingquality.ahrq.gov/research/publications/search.html?page=6
January 01, 2017 - Skip to main content
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