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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Strategies for Improving CAHPS
Clinician & Group (CG-CAHPS)
Survey Scores
A Webcast Presented by the AHRQ CAHPS User Network
March 15, 2016
12:00 – 1:00 pm EDT
CAHPS Webcast Series
• Consumer Assessment of Healthcare Providers
and Syste…
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pcmh.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html
December 01, 2017 - similar issues in the care of ICU populations
Recognize the value in using incentives to change behavior … regarding catheter use in the ICU:
Using positive incentives to change behavior in regard to catheter
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pcmh.ahrq.gov/news/blog/ahrqviews/opportunity-improve-healthcare.html
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pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-21-leadership.pdf
September 01, 2015 - Leadership
Complex, Adaptive
Leadership
Leadership is… A position or role of authority An activity or behavior … While it is sometimes true that problems are the result of a
specific individual’s behavior, more often … It may be focused more on the person than
on the behavior, and it does not lead to performance improvement … ”
• Keep the focus on the behavior and not the person: “You’re work is not sufficiently
organized … This is not a bad person; rather, their behavior
didn’t meet agreed upon expectations.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/Culture-Check-UpTool.docx
August 07, 2012 - How would it look (i.e., what behaviors or processes would we see) in this unit if 100 percent of staff
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AHRQ Views blog posts offer insights into current healthcare issues and describe how AHRQ is working to make healthcare safer, …
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
August 01, 2022 - You overheard two members of the group discussing Ron's behavior.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-022017.pptx
January 01, 2017 - In a group, focus is on individual results
People are free to act independently, regardless of the behavior
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-English-05.18.21.docx
June 09, 2016 - There is a problem with disrespectful behavior by those working in this unit
1
2
3
4
5
9
10.
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pcmh.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
November 01, 2018 - in one sentence in measurable terms what you hope will be achieved, who will be involved (whose behavior
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pcmh.ahrq.gov/challenges/data-visualization/index.html
February 01, 2024 - Preventive services include but are not limited to immunizations, screening tests, and counseling on healthy behaviors … disparities by sex, age (e.g., higher adjusted mortality rates in persons aged 65 years or older), sexual behaviors
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pcmh.ahrq.gov/nursing-home/materials/vaccination/index.html
September 01, 2023 - SHARE:
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pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module11/slimplement.html
March 01, 2014 - Level III Behavior.
Level IV Results.
Return to Contents
Slide 13: Step 6.
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pcmh.ahrq.gov/teamstepps/about-teamstepps/leadershipbriefing.html
April 01, 2017 - TeamSTEPPS improves communication and other teamwork skills (e.g., backup behaviors) that help an organization … Department 1
After implementation of multiple medical team training programs:
Improved observed team behaviors … Senior leaders need to model the teamwork behaviors and skills we want the staff to adopt. … this to be a success, it’s important that we reward and reinforce teams for engaging in the teamwork behaviors
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf
December 01, 2015 - Impact
Lurie Children’s Hospital noticed positive changes in clinician behavior soon after kicking
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pcmh.ahrq.gov/teamstepps/instructor/scenarios/ancillarysvcs.html
October 01, 2014 - Instructor Comments
In this scenario, Robinson's behavior shows poor team structure and communication … escorted off the premises stems from team member biases associated with the patient's "loud and obnoxious" behavior