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Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)

pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf

March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores A Webcast Presented by the AHRQ CAHPS User Network March 15, 2016 12:00 – 1:00 pm EDT CAHPS Webcast Series • Consumer Assessment of Healthcare Providers and Syste…
Preventing CAUTI in Specialized Patient Populations: The ICU | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html

December 01, 2017 - similar issues in the care of ICU populations Recognize the value in using incentives to change behavior … regarding catheter use in the ICU: Using positive incentives to change behavior in regard to catheter
Seizing the Opportunity to Improve Healthcare for All | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/news/blog/ahrqviews/opportunity-improve-healthcare.html

May 01, 2022 - SHARE: More topics in this section News Newsroom Blog AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders Seizing the Opportunity to Improve Healthcare for All MAY 10 2022 …
AHRQ Data Underscore Uneven Impact of COVID-19 | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/news/blog/ahrqviews/uneven-impact-covid19.html

December 01, 2021 - SHARE: More topics in this section News Newsroom Blog AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders AHRQ Data Underscore Uneven Impact of COVID-19 DEC 21 2021 …
2021: An AHRQ Year in Review | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/news/blog/ahrqviews/2021-ahrq-year-in-review.html

January 01, 2022 - SHARE: More topics in this section News Newsroom Blog AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders 2021: An AHRQ Year in Review JAN 11 2022 By David M…
Module 21: Working With and Supporting Practice Leaders (pdf file)

pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-21-leadership.pdf

September 01, 2015 - Leadership Complex, Adaptive Leadership Leadership is… A position or role of authority An activity or behavior … While it is sometimes true that problems are the result of a specific individual’s behavior, more often … It may be focused more on the person than on the behavior, and it does not lead to performance improvement … ” • Keep the focus on the behavior and not the person: “You’re work is not sufficiently organized … This is not a bad person; rather, their behavior didn’t meet agreed upon expectations.
Culture-Check-Uptool (doc file)

pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/Culture-Check-UpTool.docx

August 07, 2012 - How would it look (i.e., what behaviors or processes would we see) in this unit if 100 percent of staff
Blog | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/news/blog/ahrqviews/index.html

April 16, 2024 - SHARE: Filter the Results News Newsroom Blog AHRQ Views Newsletter Events AHRQ Views AHRQ Views blog posts offer insights into current healthcare issues and describe how AHRQ is working to make healthcare safer, …
Case Scenarios: Handling Challenging Communications | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html

August 01, 2022 - You overheard two members of the group discussing Ron's behavior.
Teams, TeamSTEPPS, and Team Structures:Models for Functional Collaboration

pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-022017.pptx

January 01, 2017 - In a group, focus is on individual results People are free to act independently, regardless of the behavior
Hospital Survey on Patient Safety Culture Version 2.0 (doc file)

pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-English-05.18.21.docx

June 09, 2016 - There is a problem with disrespectful behavior by those working in this unit 1 2 3 4 5 9 10.
The Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/teamstepps/instructor/essentials/implguide3.html

November 01, 2018 - in one sentence in measurable terms what you hope will be achieved, who will be involved (whose behavior
Harnessing Data Visualization to Advance Equity in Clinical Services | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/challenges/data-visualization/index.html

February 01, 2024 - Preventive services include but are not limited to immunizations, screening tests, and counseling on healthy behaviors … disparities by sex, age (e.g., higher adjusted mortality rates in persons aged 65 years or older), sexual behaviors
AHRQ Impact Case Studies | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/news/newsroom/case-studies/index.html

February 01, 2024 - SHARE: Filter the Results Search All Impact Case Studies Enter Keyword or Case Study Number Search Select U.S. State or Territory Alabama (4) Alaska (4) American Samoa (1) Arizona (11) Arkansas (4) Cali…
COVID-19 Vaccination | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/nursing-home/materials/vaccination/index.html

September 01, 2023 - SHARE: More topics in this section Nursing Home COVID-19 Action Network About the Network Materials by Topic Preventing the Spread of COVID-19 COVID-19 Vaccination Leadership, Management, and Quality Improvement Staff & Resident W…
With Guidance from the Field, AHRQ Launches an Ambitious Strategy for Patient-Centered Outcomes Research | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/news/blog/ahrqviews/ahrq-launches-pcor-strategy.html

July 01, 2023 - SHARE: More topics in this section News Newsroom Blog AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders With Guidance from the Field, AHRQ Launches an Ambitious Strategy for Patient-Center…
TeamSTEPPS 2.0: Module 11. Implementation | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module11/slimplement.html

March 01, 2014 - Level III Behavior. Level IV Results. Return to Contents Slide 13: Step 6.
TeamSTEPPS® 2.0 Leadership Briefing | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/teamstepps/about-teamstepps/leadershipbriefing.html

April 01, 2017 - TeamSTEPPS improves communication and other teamwork skills (e.g., backup behaviors) that help an organization … Department 1 After implementation of multiple medical team training programs: Improved observed team behaviors … Senior leaders need to model the teamwork behaviors and skills we want the staff to adopt. … this to be a success, it’s important that we reward and reinforce teams for engaging in the teamwork behaviors
Children’s Hospital Uses AHRQ’s Pediatric QI Toolkit To Bring Physicians Together To Reduce CLABSIs (pdf file)

pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf

December 01, 2015 - Impact Lurie Children’s Hospital noticed positive changes in clinician behavior soon after kicking
TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality

pcmh.ahrq.gov/teamstepps/instructor/scenarios/ancillarysvcs.html

October 01, 2014 - Instructor Comments In this scenario, Robinson's behavior shows poor team structure and communication … escorted off the premises stems from team member biases associated with the patient's "loud and obnoxious" behavior