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ahrqpubs.ahrq.gov/news/blog/ahrqviews/high-quality-behavioral-healthcare.html
December 01, 2022 - Skip to main content
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ahrqpubs.ahrq.gov/ncepcr/building-community/integrationacademy.html
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ahrqpubs.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html
July 01, 2023 - Disruptive behavior among staff should be actively discouraged. … Almost all organizations have guidelines for acceptable behaviors to assist staff in better identifying … , reporting, and managing behaviors that cause disruption. … Types of disruptive behavior include condescending language or voice intonation, impatience with questions … Although these behaviors are not always intentional, they are still disruptive.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
February 09, 2006 - It should be about behavior. … Feedback is an important tool to reinforce positive behaviors. … Was it respectful and related to behavior? I'd say yes. … , reporting, and managing behaviors that cause disruption to patient safety. … Resources are available to help address disruptive behavior.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - ROLE MODELING BEHAVIOR
SAY:
Effective coaches must role model the behavior they intend to … performance of the behavior to the team members, but also
highlight the acceptance of the behavior … Coaches should provide feedback when the behavior
is still fresh in the team member’s mind. … Feedback from coaches should be about behavior,
not about an individual. … Coaches should describe behavior in a specific,
objective way and not be judgmental.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
April 10, 2006 - It's all those active, just-in-time things that reinforce a new behavior. … Modeling the teamwork behaviors being trained and reinforcing the desired behaviors demonstrates the … performance of the behavior to the team members, but it also highlights the acceptance of the behavior … Feedback from coaches should be about behavior, not about judging an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental.
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ahrqpubs.ahrq.gov/cpi/about/otherwebsites/integrationacademy.ahrq.gov/index.html
August 01, 2013 - This care may address mental health and substance abuse conditions, health behaviors (including their
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Enhanced by leaders who encourage and model mutually supportive behaviors. … Exert assertive advocacy behaviors when patient safety is threatened. … Two-Challenge Rule
Interpersonal Conflict
(Hostile and harassing behavior)
DESC Script … Support
A constructive approach for managing and resolving conflict
Describe the specific situation or behavior
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - improve team performance and
effectiveness through lessons learned and
reinforcement of positive behaviors … y Timely—given soon after the target behavior
has occurred. … y Respectful—focuses on behaviors, not
personal attributes. … y Specific—relates to a specific task or behavior
that requires correction or improvement. … y Patient focused— addresses impact of team
behaviors on the patient’s well-being.
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ahrqpubs.ahrq.gov/talkingquality/distribute/promote/social-marketing.html
June 01, 2019 - applied extensively, and with considerable success, in efforts to encourage/discourage specific health behaviors … Starting With Behaviors
Applying social marketing to the promotion (and even the design) of comparative … In the context of health behaviors, there is a defined behavior that is defined as desirable (getting … The behaviors you are trying to influence are subtler:
Accessing the report. … Applying Social Marketing in Health Care: Communicating Evidence to Change Consumer Behavior.
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ahrqpubs.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - improve team
performance and effectiveness through
lessons learned and reinforcement of
positive behaviors … purpose of improving team performance
Feedback should be:
• Timely – given soon after the target
behavior … has occurred
• Respectful – focuses on behaviors, not
personal attributes
• Specific – relates to … a specific task or
behavior that requires correction or
improvement
• Directed toward improvement … tasks or assignments, as appropriate
Conducts briefs, huddles, and debriefs
Role models teamwork behaviors
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-092023.pdf
September 01, 2023 - manages programs
for disseminating the results of Agency activities with the
goal of changing audience behavior
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ahrqpubs.ahrq.gov/research/publications/search.html?page=7
August 01, 2016 - next ›
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Consumer Guide - Treating Disruptive Behavior … and Teens
This guide from the Effective Health Care program discusses treatments for disruptive behavior
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ahrqpubs.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
June 01, 2023 - An assertive statement could be used to express her concerns about the staff member's behavior in the … And that is not the type of behavior we want patients to see."
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/echo/index.html
May 01, 2022 - Skip to main content
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - self-awareness/intelligence by withstanding anger, criticism, accusations,
blame, combative, or defensive behavior … You overheard two members of the group discussing Ron’s behavior. … ■ Complaint: Attribute negative quality or behavior to Ron. … ■ Request account: Ask Ron to explain behavior or circumstance. … ■ Immediate correction: Tell Ron to change his behavior (or indicate that a talk about his behavior
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ahrqpubs.ahrq.gov/data/visualizations/treatment-fh-mfd.html
October 01, 2023 - Skip to main content
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/huddle-emergency-dept-guide.pdf
August 31, 2023 - .
• The patient’s behavior may pose a safety issue.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/ebteamstruct.pdf
January 01, 2012 - the needs of other team members; dynamically adjust to a changing
environment, including changing behaviors … cope with the effects of illness; improved adherence to treatment recommendations;
improved health behaviors … Cycles and synchrony: the temporal role of context in team behavior. In:
Mannix E, Neale M, eds. … Taxonomic efforts in the description of leader behavior: a
synthesis and functional interpretation.
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ahrqpubs.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - How is it reflected in their behavior? … Humans are not perfect and occasionally make mistakes, either through unintentional errors or risky behaviors … Behavioral choices
Managing human behavior is essential to achieving outcomes. … It's important to reinforce behaviors that reduce risk and deter behaviors that increase risk. … versus reckless behavior.
8.