-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-SOPS_101_Webcast-GRAY-Resources.pdf
September 01, 2019 - Culture
• Best Practices for Web-Based SOPS Surveys 49
http://www.ahrq.gov/sops/events
Technical Assistance … & SOPS Updates
50
SOPS Technical Assistance (TA)
General TA 1-888-324-9749
SafetyCultureSurveys … Planning Tool
Improvement Resources
SOPS Research References
SOPS Webcasts and Podcast
Technical Assistance … & SOPS Updates
SOPS Technical Assistance (TA)
SOPS Updates
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-quality-measures.pdf
January 01, 2021 - and availability of a
comprehensive set of quality improvement, quality assurance, and
technical assistance … The Technical Assistance Guide for Administration of HCBS CAHPS Survey expands use of the
HCBS CAHPS … Structure
Designed to be administered by an interviewer (in person or by telephone–
participant’s choice)
Assistance … CMS provides technical assistance to support all users
19
Sample Design
• Unit of Analysis: the … offers free access to aggregated results for analysis and
use
• The Lewin Group provides technical assistance
-
ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.html
July 01, 2023 - Mutual Support Tools
Task Assistance
Helping others with tasks builds a strong, trusting team. … Placing all offers and requests for assistance in the context of patient safety. … Fostering a climate where it is expected that assistance will be actively sought and offered. … Seeking assistance from and providing assistance to patients and family caregivers.
-
ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Task Assistance Examples What Is Feedback? … effectively identify the need for assistance by others on the team. … In support of patient safety, however, task assistance is expected. … Return to Contents
Task Assistance Examples
Say: Task assistance may involve asking for assistance … One of the most important concepts to remember about task assistance is that assistance should be actively
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Discuss specific strategies to foster mutual support (e.g., task assistance, feedback). … promptly and constructively.
4
4
Mutual Support Discussion
Mutual Support
5
5
Task Assistance … Mutual Support
Team members foster a climate in which it is expected that assistance will be actively … and offered as a method for reducing error risks and workplace stress and burnout.
6
6
Task Assistance … How would you offer task assistance?
How would you request task assistance?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
September 12, 2016 - [description]
[Community social service agency]
[Point person]
[XXX]
[description]
Food Assistance … Medication assistance available. … Encouraged to apply for SNAP assistance. … Transportation Assistance
Readmissions Express Transit
Contact: Greg, Transportation Manager (555) 555 … Transportation Assistance
South Readmissions County Transit
Contact: Rhonda, Manager (555) 555-5566
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
March 07, 2019 - 4
Task Assistance
Team members foster a climate in which it is expected that assistance will be actively … effectively identify the need for assistance by others on the team. … In support of patient safety, however, task assistance is expected. … Task Assistance Examples
Task assistance may involve:
Asking for assistance when overwhelmed or unsure … One of the most important concepts to remember about task assistance is that assistance should be actively
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
February 09, 2006 - .
10
Task Assistance (Slide 5)
Team members foster a climate in which it is expected that assistance … This includes both asking for assistance when needed and offering assistance to team members when the … Task assistance is guided by situation monitoring. … One of the most important concepts to remember with regard to task assistance is that the assistance … when offering assistance.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/indwelling-urinary-catheteruse/catheter-care/cathetercare-maintenance.pptx
March 01, 2017 - Monitoring other team members’ performance to anticipate assistance requests
Offering or requesting assistance … This includes both asking for assistance when needed and offering assistance to team members when the … In support of resident safety, seeking task assistance is expected. … [CLICK]
How could Sarah and Michael offer task assistance to Joe? … Share your specific availability and skills when offering assistance.
-
ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module6/office_support.html
September 01, 2015 - Slide 4: Task Assistance Examples Slide 5: What Is Feedback? … that assistance will be actively sought and offered as a method for reducing the occurrence of error … In support of patient safety, task assistance is expected. … Return to Contents
Slide 4: Task Assistance Examples
Task assistance may involve:
Asking for … assistance when overwhelmed or unsure.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module6-presenters-notes.pdf
January 10, 2022 - • Discuss specific strategies to
foster mutual support, such as
task assistance and feedback. … , and it occurs when there is a climate of mutual support where
such assistance is expected. … effectively identify the need
for assistance by others on the team. … for and offering assistance is expected. … Task Assistance Examples
What Is Feedback?
-
ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/mutual/teach/two-day.html
February 01, 2024 - the following:
Introduction and Objectives : 5 minutes
Mutual Support Exercise : 5 minutes
Task Assistance … Discuss specific strategies to foster mutual support (e.g., task assistance, feedback). … Discuss specific strategies to foster mutual support (e.g., task assistance, feedback). … Task Assistance
In reviewing Slide 6, “Task Assistance,” introduce the concept of task assistance … In viewing Slide 7, “Task Assistance Example,” reinforce the meaning of task assistance.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-databases.pdf
January 01, 2022 - Hospitals
• New AHRQ SOPS Diagnostic Safety Supplemental Items for Medical Offices
44
Technical Assistance … & SOPS Updates
SOPS Technical Assistance (TA)
General TA 1-888-324-9749
SafetyCultureSurveys@westat.com … Planning Tool
Improving Patient Safety Resource Lists
SOPS Bibliography
SOPS Webcasts
Technical Assistance … & SOPS Updates
SOPS Technical Assistance (TA)
Sign up for SOPS Email Updates
-
ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module6/slmutualsupp.html
July 01, 2018 - Slide 6: Task Assistance Example Slide 7: What Is Feedback? … Discuss specific strategies to foster mutual support (e.g., task assistance, feedback). … Return to Contents
Slide 5: Task Assistance
Team members foster a climate in which it is … expected that assistance will be actively sought and offered as a method for reducing the occurrence … Return to Contents
Slide 6: Task Assistance Example
Two members of the GI Laboratory are
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module6-mutual-support.pptx
January 10, 2022 - Discuss specific strategies to foster mutual support, such as task assistance and feedback. … Discuss specific strategies to foster mutual support, such as task assistance and feedback. … effectively identify the need for assistance by others on the team.
… for and offering assistance is expected. … may involve:
Asking for assistance when overwhelmed or unsure.
-
ce.effectivehealthcare.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/amplify-impact-webinar.html
October 01, 2020 - Slide 8
Customized Technical Assistance to Improve the Quality of Children's Health Care:
Learn … Slide 9
Technical Assistance and Knowledge Transfer
Information about technical assistance/knowledge … Technical assistance & practice facilitation.
Care coordination.
Family engagement. … Technical assistance & practice facilitation
Tailor efforts to practice. … Individualized technical assistance.
-
ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool4.html
March 01, 2013 - Ascertain need for and obtain language assistance. … Inquire and document any specific patient needs for language assistance. … Familiarize yourself with the language assistance programs at your hospital. … inform the medical interpreter that up to 1 hour of assistance might be required. … Handling Patient Refusal of Language Assistance
Occasionally, a patient with LEP will decline the assistance
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-SOPS_101_Webcast_2020-Gray.pdf
January 01, 2020 - Ambulatory Surgery Center SOPS and
Medical Office SOPS Data Submission
• We provide free technical assistance … Recordings
Transcripts
Slides
www.ahrq.gov/sops/events
31
http://www.ahrq.gov/sops/events
Technical Assistance … & SOPS Updates
32
SOPS Technical Assistance (TA)
General TA 1-888-324-9749
SafetyCultureSurveys … Action Planning Tool
Improvement Resources
SOPS Bibliography
SOPSWebcasts and Podcast
Technical Assistance … & SOPS Updates
SOPS Technical Assistance (TA)
SOPS Updates
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - ...........................20
Mutual Support ............................................. 21
Task Assistance … Mutual Support Page 22
Task Assistance
Helping others with tasks builds a strong, trusting
team. … y Effective teams place all offers and requests
for assistance in the context of patient safety. … y Team members foster a climate where it
is expected that assistance will be actively
sought and offered … y Assistance is sought from and provided to
patients and family caregivers.
-
ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/essentials/igessentials.html
March 01, 2019 - This includes both asking for assistance when needed and offering assistance to team members when the … Task assistance may involve asking for assistance when overwhelmed or unsure, helping team members to … Many people refuse to seek assistance when overwhelmed by tasks. … One of the most important concepts to remember with regard to task assistance is that assistance should … Mutual Support:
Provides task-related support and assistance.