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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
June 01, 2022 - If a vendor administers the surveys, the vendor can assist with the simultaneous administration
design
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talkingquality.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit2-communications-and-decisionmaking.html
November 01, 2016 - Skip to main content
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talkingquality.ahrq.gov/cpi/about/organization/nac/nac-charter.html
April 01, 2014 - Skip to main content
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talkingquality.ahrq.gov/teamstepps/instructor/scenarios/contents.html
March 01, 2014 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta)
CAHPS Clinician & Group Survey
Version: Adult Visit Survey 4.0 (beta)
Language: English
Notes
• Purpose of Visit Survey 4.0 (beta): This new version of the Clinician & Group Survey
asks patients about their experiences with care at their most recent visit…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-ve-supp-item-set-08-2022.docx
January 01, 2022 - SOPS® Value and Efficiency Supplemental Items for the SOPS Hospital Survey - English
SOPS® Value and Efficiency Supplemental Item Set for the SOPS Hospital Survey
Language: English
Purpose: This supplemental item set was designed for use with the core SOPS® Hospital Survey Version 2.0 to help hospitals assess the e…
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talkingquality.ahrq.gov/evidencenow/projects/heart-health/about/stories/in-action/east-asheville.html
March 01, 2021 - Skip to main content
An official website of the Department of Health and Human Services
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
February 25, 2014 - opportunities for discussions and tools to reinforce
skill, such as the TeamSTEPPS Pocket Guide, may assist
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talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
March 01, 2017 - Long-Term Care Safety Modules: Applying Safety Principles
Say:
The Comprehensive LTC Safety Modules assist
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
March 20, 2014 - TeamSTEPPS 2.0: Coaching Scenario 1
TeamSTEPPS 2.0 Coaching Scenarios – D-9-37
Coaching
Workshop
Coaching Scenario 1
INSTRUCTIONS:
Read the scenario below and, among your group:
As the coach, provide constructive and purposeful feedback to the team member about the
issues.
As a team member, as…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_obhemorrhage.docx
May 01, 2017 - AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety Obstetric Hemorrhage
AHRQ Safety Program for Perinatal Care
Labor and Delivery Unit Safety
Obstetric Hemorrhage
Labor and Delivery Unit Safety—Obstetric Hemorrhage
Purpose of the tool: This tool describes the key perinatal safety elements related t…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
January 01, 2012 - Practical Strategies for Gathering Feedback Directly from Patients
Practical Stragegies for Gathering Feedback Directly from Patients
April 2012 Podcast
Speaker
Susan Edgman-Levitan, Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts
General Hospital; Yale-CAHPS Team
Modera…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - Coordination
Understanding the Factors that Affect Care Coordination
May 2012 Podcast
Speaker
Melinda Karp, Director of Strategic Planning and Development for the Massachusetts Health Quality
Partners (MHQP)
Moderator
Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
January 01, 2011 - Creating an Improvement Culture
Creating an Improvement Culture
October 2011 Podcast
Speaker
Patrick Jordan, Chief Operating Officer, Newton-Wellesley Hospital
Moderator
Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and Health Policy, Saint
Vincent College
Presentation Av…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/ontimefallpxreports-ig.pdf
November 09, 2017 - AHRQ's Safety Program for Nursing Homes: On-Time Falls Prevention Training
AHRQ’s Safety Program for Nursing Homes: On-Time Falls Prevention Training 1
On-Time Falls
Prevention:
Reports
AHRQ’s Safety Program for Nursing
Homes: On-Time Falls Prevention
Training
Slide 1: Introduction to Falls Pr…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
January 01, 2021 - AHRQ Medical Office Survey on Patient Safety Culture: User’s Guide
USER’S G
UIDE
MEDICAL
OFFICE
SURVEY
ON PATIE
NT
SAFETY
CULTURE
PATIENT
SAFETY
AHRQ Medical Office Survey on
Patient Safety Culture: User’s Guide
Prepared for:
Agency for Healthcare Research and Quality
U.S. Department of Health and Hum…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - The team also explored the impact of providing access to a navigator, an
individual trained to assist
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-spanish-2023.docx
January 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish
SOPS® Value and Efficiency Supplemental Items for the SOPS Medical Office Survey
Language: Spanish
Purpose: This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help medical offices a…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
September 01, 2010 - PCMH Fact Sheet
Consumer Assessment of
Healthcare Providers and Systems
Developing a CAHPS® Clinician & Group Survey to Measure the Medical Home
The patient-centered medical home (PCMH) is a model for delivering primary
care that is patient–centered, comprehensive, coordinated, accessible, and
continuously im…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/cooperatives/evidencenow-executive-summary-nyc.pdf
November 01, 2017 - EvidenceNow Executive Summary - New York City Cooperative
New York City Cooperative
New York
★
EvidenceNOW: Advancing Heart Health in Primary Care is an initiative of the Agency for Healthcare
Research and Quality (AHRQ) to transform health care delivery by building a critical infrastructure
to help small…