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8281. Comparative Reports on Nursing Homes | Agency for Healthcare Research and Quality
      www.ahrq.gov/talkingquality/resources/comparative-reports/nursing-homes.html
      October 01, 2022 - Comparative Reports on Nursing Homes The following reports are examples of comparative information on the quality of care provided by nursing homes. Report Title: Nursing Home Compare Website: https://www.medicare.gov/nursinghomecompare/search.html . Accessed July 21, 2022. Developer: Centers for Medic…

8282. Questions and Answers About Improving Response Rates and Representativeness for CAHPS Survey Data | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/news-and-events/webinar-11124/webcast-questions.html
      June 01, 2024 - Questions and Answers About Improving Response Rates and Representativeness for CAHPS Survey Data These questions and answers are drawn from a January 2024 CAHPS webcast on strategies for improving response rates and the representativeness of survey data.  What are suggested best practices for eliciting respo…

8283. Comparative Reports on Dialysis Facilities | Agency for Healthcare Research and Quality
      www.ahrq.gov/talkingquality/resources/comparative-reports/dialysis-facilities.html
      October 01, 2022 - Comparative Reports on Dialysis Facilities The following reports are examples of comparative information on the quality of care provided by dialysis facilities. Report Title: Dialysis Facility Compare Website: https://www.medicare.gov/care-compare/?providerType=DialysisFacility&redirect=true . Accessed Jul…

8284. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
      July 01, 2021 - Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) These supplemental items are designed to be used with the CAHPS Clinician & Group Visit Survey 4.0 (beta). Learn about the CAHPS Patient Narrative Item Sets . Learn about the Clinician & Group Visit Survey 4.0 (beta) . Placing …

8285. Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
      November 01, 2023 - Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments Population version: Child Learn about: CAHPS Patient Narrative Item Sets CAHPS Child Hospital Narrative Item Set   Placing the items in the survey: Insert these supplemental items before the "About You" section of the sur…

8286. Development of the CAHPS Cancer Care Survey | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
      March 01, 2017 - Development of the CAHPS Cancer Care Survey The CAHPS ® Cancer Care Survey was developed and tested in two phases by the American Institutes for Research (AIR) and the Mayo Clinic with the support of multiple funders: The first phase of the project took place between October 2009 and March 2013. It was s…

8287. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0/5.1: Access to Mental Health Care Services | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-mentalhealth-hp50-adult.html
      May 01, 2021 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0/5.1: Access to Mental Health Care Services Population version: Adult Instructions for adding these items After the last item before the "About You" section, add the following subheading, formatted to be consistent with existing subheadings:   …

8288. Questions and Answers About the Outpatient Mental Health Survey | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/news-and-events/webinar-101724/webcast-questions.html
      December 01, 2024 - Questions and Answers About the Outpatient Mental Health Survey These questions and answers are drawn from an  October 2024 CAHPS webcast  introducing the Outpatient Mental Health Survey. Is the Outpatient Mental Health Survey replacing the ECHO 3.0 survey? The Outpatient Mental Health Survey was developed with…

8289. Supplemental Items for the CAHPS Health Plan Child Survey 5.0/5.1: Children With Chronic Conditions | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-CCC-items-hp-survey5-child.html
      April 01, 2022 - Supplemental Items for the CAHPS Health Plan Child Survey 5.0/5.1: Children With Chronic Conditions Population version: Child Learn more about the CAHPS Children With Chronic Conditions Item Set. Users of the CAHPS Health Plan Survey are free to incorporate supplemental items in order to meet the needs of…

8290. Screener Items for the CAHPS Item Set for Children with Chronic Conditions | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/screener.html
      April 01, 2022 - Screener Items for the CAHPS Item Set for Children with Chronic Conditions The CAHPS Item Set for Children with Chronic Conditions includes a five-item screener that is used during the analysis of the data to determine which responses to the questionnaire reflect the experiences of children with chronic conditi…

8291. Measures From the CAHPS Item Set for Children with Chronic Conditions | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
      April 01, 2022 - Measures From the CAHPS Item Set for Children with Chronic Conditions Parents' Experiences with Getting Needed Information about Their Child's Care CC1      Had questions answered by child's doctors or health providers Parents' Experiences with Shared Decision-making CC2      More than one choice for chil…

8292. Recommended Data Collection Procedures for CAHPS Surveys | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html
      August 01, 2024 - Recommended Data Collection Procedures for CAHPS Surveys Each survey sponsor will need to work with their survey vendor to choose the data collection modes that are most likely to reach their specific patient population and maximize the response rate at an acceptable cost. Research suggests that sequential mult…

8293. Preparing Sample Files Before Collecting CAHPS Survey Data | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/preparing-sample-files.html
      August 01, 2024 - Preparing Sample Files Before Collecting CAHPS Survey Data Before a CAHPS survey goes into the field, survey sponsors should confirm that their vendors have taken the following steps to prepare the sample files. Remove duplicate names: While the sample frame can include multiple individuals from the same house…

8294. Methods for Increasing the Number of Responses to CAHPS Surveys | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/increasing-responses.html
      August 01, 2024 - Methods for Increasing the Number of Responses to CAHPS Surveys Many organizations have reported a decline in survey response rates. A low response rate is a concern because a survey with a low response rate may provide data that is less representative of the underlying population, although that is not always t…

8295. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
      March 01, 2020 - Strategy 6Q: Standards for Customer Service Contents 6.Q.1. The Problem 6.Q.2. The Intervention 6.Q.3. Case Study References    Download Strategy 6Q:   Standards for Customer Service  (PDF, 708 KB)         6.Q.1. The Problem Achieving high levels of member satisfaction requires two …

8296. Strategy 6J: Support Groups and Self-Care | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
      March 01, 2020 - Strategy 6J: Support Groups and Self-Care Contents 6.J.1. The Problem 6.J.2. The Intervention 6.J.3. Benefits of These Interventions 6.J.4. Implementation of These Interventions References    Download Strategy 6J:   Support Groups and Self-Care  (PDF, 214 KB)         6.J.1. The Pro…

8297. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Access to Mental Health Care Services | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
      May 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Access to Mental Health Care Services Population version: Adult Instructions for adding these items After the last item before the "About You" section, add the following subheading, formatted to be consistent with existing subheadin…

8298. Strategy 6L: Planned Visits | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/coordination-of-care/strategy6l-planned-visits.html
      March 01, 2020 - Strategy 6L: Planned Visits Contents 6.L.1. The Problem 6.L.2. The Intervention 6.L.3. Benefits of This Intervention 6.L.4. Implementation of This Intervention References    Download Strategy 6L:   Planned Visits  (PDF, 222 KB)         6.L.1. The Problem When patients with chroni…

8299. CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
      July 01, 2023 - CAHPS Clinician & Group Narrative Item Set Originally known as the Narrative Elicitation Protocol, the first CAHPS Narrative Item Set asks patients about their experiences in ambulatory care settings. The items were developed to be used with the CAHPS Clinician & Group Survey (CG-CAHPS) but they can also be use…

8300. Examples of Sample Frame Elements | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/sample-frame-elements.html
      February 01, 2025 - Examples of Sample Frame Elements The sample frame that a CAHPS survey sponsor provides to a vendor would ideally include the following information (data elements). Elements for an Adult Survey Unique patient ID (typically provided by provider or insurer). Name of person (first and last names in separate fields…