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5901. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-sdm-hp-adult.html
      December 01, 2018 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking Population version: Adult Download these items: English (Word, 28 KB) Users of the CAHPS ® Health Plan Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, …

5902. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
      March 01, 2020 - Strategy 6Q: Standards for Customer Service Contents 6.Q.1. The Problem 6.Q.2. The Intervention 6.Q.3. Case Study References    Download Strategy 6Q:   Standards for Customer Service  (PDF, 708 KB)         6.Q.1. The Problem Achieving high levels of member satisfaction requires two …

5903. Comparative Reports on Nursing Homes | Agency for Healthcare Research and Quality
      www.ahrq.gov/talkingquality/resources/comparative-reports/nursing-homes.html
      October 01, 2022 - Comparative Reports on Nursing Homes The following reports are examples of comparative information on the quality of care provided by nursing homes. Report Title: Nursing Home Compare Website: https://www.medicare.gov/nursinghomecompare/search.html . Accessed July 21, 2022. Developer: Centers for Medic…

5904. Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
      November 01, 2023 - Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments Population version: Child Learn about: CAHPS Patient Narrative Item Sets CAHPS Child Hospital Narrative Item Set   Placing the items in the survey: Insert these supplemental items before the "About You" section of the sur…

5905. Understanding CAHPS Surveys: A Primer for New Users (January 2018) | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/news-and-events/events/webinar-011818.html
      April 01, 2022 - Understanding CAHPS Surveys: A Primer for New Users (January 2018) January 11, 2018 Summary Speakers and PowerPoint Slides Recording Transcript Related Material Summary This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of the CAHPS surveys. Speakers e…

5906. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
      July 01, 2021 - Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) These supplemental items are designed to be used with the CAHPS Clinician & Group Visit Survey 4.0 (beta). Learn about the CAHPS Patient Narrative Item Sets . Learn about the Clinician & Group Visit Survey 4.0 (beta) . Placing …

5907. Questions and Answers About Improving Response Rates and Representativeness for CAHPS Survey Data | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/news-and-events/webinar-11124/webcast-questions.html
      June 01, 2024 - Questions and Answers About Improving Response Rates and Representativeness for CAHPS Survey Data These questions and answers are drawn from a January 2024 CAHPS webcast on strategies for improving response rates and the representativeness of survey data.  What are suggested best practices for eliciting respo…

5908. Comparative Reports on Dialysis Facilities | Agency for Healthcare Research and Quality
      www.ahrq.gov/talkingquality/resources/comparative-reports/dialysis-facilities.html
      October 01, 2022 - Comparative Reports on Dialysis Facilities The following reports are examples of comparative information on the quality of care provided by dialysis facilities. Report Title: Dialysis Facility Compare Website: https://www.medicare.gov/care-compare/?providerType=DialysisFacility&redirect=true . Accessed Jul…

5909. Comparative Reports on Hospitals | Agency for Healthcare Research and Quality
      www.ahrq.gov/talkingquality/resources/comparative-reports/hospitals.html
      December 01, 2022 - Comparative Reports on Hospitals The following reports are examples of comparative information on the quality of care provided by hospitals. Report Title: Hospital Compare Website: https://www.medicare.gov/hospitalcompare/search.html . Accessed July 14, 2022. Developer: Centers for Medicare & Medicaid …

5910. Participating in the CAHPS Home and Community-Based Services Survey Database | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/cahps-database/hcbs-database/participate.html
      December 01, 2024 - Participating in the CAHPS Home and Community-Based Services Survey Database All Medicaid agencies and managed care entities that administer this survey are invited to submit their results to the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database. This page explains the requirements and the st…

5911. Contact CAHPS Technical Assistance | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/about-cahps/contact-us/index.html
      April 01, 2024 - Contact CAHPS Technical Assistance CAHPS ® Surveys Contact the CAHPS Help Line with questions about the development, testing, and administration of CAHPS surveys or their use in public reports and quality improvement initiatives. cahps1@westat.com 1-800-492-9261 CAHPS Database Contact the CAHPS D…

5912. Participating in the CAHPS Health Plan Survey Database | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/cahps-database/hp-database/participate.html
      December 01, 2024 - Participating in the CAHPS Health Plan Survey Database Medicaid agencies and Children's Health Insurance Programs (CHIP) are invited to submit survey data to the CAHPS Health Plan Survey Database. This page explains the requirements and the steps involved in participating. Key Dates for 2025: Data submission pe…

5913. CAHPS Webcasts & Recent Events | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/news-and-events/events/index.html
      August 01, 2025 - CAHPS Webcasts & Recent Events AHRQ sponsors webcasts and other events to provide information about CAHPS products and related resources, offer updates on the status of products in development, and support survey sponsors and vendors in using CAHPS instruments and data.   Research Meetings AHRQ's research meeti…

5914. Participating in the CAHPS Child Hospital Survey Database | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/cahps-database/child-hcahps-database/participate.html
      March 01, 2025 - Participating in the CAHPS Child Hospital Survey Database All children's hospitals and inpatient pediatric departments that administer CAHPS Child Hospital (Child HCAHPS) Survey are invited to submit their results to the Child Hospital Survey Database. This page explains the requirements and the steps involved …

5915. The CAHPS Child Hospital Survey: Using Database Results and New Narrative Items to Guide Improvement (Webcast) | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/news-and-events/events/webinar-120623.html
      January 01, 2024 - The CAHPS Child Hospital Survey: Using Database Results and New Narrative Items to Guide Improvement (Webcast) December 6, 2023 Contents Summary Speakers and Presentation Slides Recording Summary This webcast provided results from the CAHPS Child Hospital Survey (Child HCAHPS) Database and intro…

5916. The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
      March 01, 2023 - The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience The CAHPS Ambulatory Care Improvement Guide is a comprehensive resource for health plans, medical groups, and other providers seeking to improve their performance in the domains of patient experience measured by C…

5917. AHRQ-CMS Webcast: "Participating in the 2023 CAHPS® Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know" | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/news-and-events/events/webinar-060624.html
      June 01, 2024 - AHRQ-CMS Webcast: "Participating in the 2023 CAHPS® Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know" June 6, 2024 Contents Summary Speakers and Presentation Slides Recording Summary This webcast provided information about participating in the 2023 CAHPS Home and Community…

5918. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/item-sets/index.html
      October 01, 2024 - CAHPS Supplemental Items Supplemental items are optional questions that survey users can add to their standardized CAHPS instruments to meet the needs of their organizations, local markets, and/or audiences. For example, a user of the Clinician & Group Survey may want to ask patients to comment on their experie…

5919. CAHPS Child Hospital Survey Database | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html
      January 01, 2025 - CAHPS Child Hospital Survey Database The CAHPS Child Hospital Survey (Child HCAHPS) Database is a central repository of survey data from hospitals that have administered the Child HCAHPS survey and chose to submit their data to the Database. Participating in the Child Hospital Survey Database . Participation…

5920. Research Datasets for CAHPS Surveys | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/cahps-database/research-datasets/index.html
      February 01, 2025 - Research Datasets for CAHPS Surveys In response to requests from researchers interested in using CAHPS survey data for research purposes, AHRQ has established a process for researchers to request de-identified data files from the CAHPS Databases. The CAHPS Databases currently include respondent- and organizatio…