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1141. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
      April 24, 2018 - ” - “We carefully review your answers and comments along with others so we can provider better care

1142. Surveys on Patient Safety Culture (SOPS) Hospital 1.0 Survey: 2021 User Database Report Part I (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hsops1-database-report-part-I.pdf
      March 01, 2021 - After this initial review, respondents with missing answers for all items in sections A, B, C, D, E, … Incomplete surveys are those surveys with missing answers for all questions in sections A, B, C, D,

1143. Action Planning Tool for the AHRQ Surveys on Patient Safety Culture™ (SOPS®) (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-action-planning-tool.pdf
      November 01, 2022 - You can use the Action Plan Template at the end of the tool to document your answers to the questions

1144. SOPS Ambulatory Surgery Center Webcast - CLOSING (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-ASC-webcast-2023-0509-closing.pdf
      January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - CLOSING Q&A ? ? 39 How to Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens 40 Sign up for SOPS Email Updates 41 THANK YOU! PLEASE COMPLETE THE WEBCAST EVALUATION 42

1145. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Q&A (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-listening-voice-of-patient-webcast-closing.pdf
      April 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Q&A Q&A - How to Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens 18 CAHPS Updates • Sign up for email updates 19 Questions or Comments?  E-mail: cahps…

1146. Understanding SOPS® Surveys: A Primer for New Users - Closing (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-closing.pdf
      January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing Q&A ? ? 49 How to Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens 50 51 THANK YOU! PLEASE COMPLETE THE WEBCAST EVALUATION Q&A How to Ask a Question Thank You!

1147. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Closing (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
      April 02, 2025 - Lessons From Healthcare Organizations on Improving Patient Experience webcast - Closing Using the Webcast Console to Submit Questions • Question and Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected Type Question Here 42 CAHPS Improvement Resources • CAHPS…

1148. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
      April 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Lessons Learned from 2010 Pilot 45 ® 46 UHC Results Compared to National When comparing UHC hospitals to national averages for primary care: • Doctor Communications, Overall “9 and 10” rat…

1149. Channels: Reaching the Audience for a Health Care Quality Report | Agency for Healthcare Research and Quality
      www.ahrq.gov/talkingquality/distribute/placement/channels.html
      January 01, 2023 - Channels: Reaching the Audience for a Health Care Quality Report Sponsors of quality information projects need to think broadly and creatively about potential distribution channels for their reports. Within any given setting, there may be many possible approaches to reaching your audience. This page reviews s…

1150. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Closing (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-closing.pdf
      April 02, 2025 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Closing 62 How to Submit Questions • Question and Answer ► Select the icon with the question mark inside of the square. ► Type your question into the box that appears Type question here 63 Sign up for CAHPS Announcements Want to stay …

1151. The CAHPS Ambulatory Care Improvement Guide: Determining Where to Focus Efforts to Improve Patient Experience (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/5-determining-focus/cahps-ambulatory-care-guide-section-5.pdf
      May 01, 2017 - Questions and Answers About Process Observation When is observation most useful?

1152. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
      July 01, 2023 - Development of the CAHPS Clinician & Group Narrative Item Set The first CAHPS Narrative Item Set was designed to enable users of the CAHPS Clinician & Group Survey to elicit a short, coherent story from patients about their experiences with care. These items were originally referred to as the Patient Narrative …

1153. TeamSTEPPS Video: STEP for Inpatient Medical Teams | Agency for Healthcare Research and Quality
      www.ahrq.gov/teamstepps-program/resources/additional/step.html
      June 01, 2023 - TeamSTEPPS Video: STEP for Inpatient Medical Teams   YouTube embedded video: https://www.youtube-nocookie.com/embed/KbJs9b9Pii8 STEP for Inpatient Medical Teams (38 seconds) This video scenario illustrates the use of STEP. After watching the video, think about how you would answer each of the questions be…

1154. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 1 of 2) | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
      February 01, 2020 - Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 1 of 2) Contents 5.A. Analyze CAHPS Survey Results 5.B. Analyze Other Sources of Information for Related Information On Page 2 of 2: 5.C. Evaluate the Process of Care Delivery 5.D. Gather Input from Stakeholders Refer…

1155. Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - CLOSING (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-closing.pdf
      January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - CLOSING Using the Submit Questions • Question and Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected 34 Type Question Here CAHPS Updates Sign up for emai…

1156. Useful Online Tools for CAHPS Survey Users - CLOSING (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-closing.pdf
      January 01, 2022 - Useful Online Tools for CAHPS Survey Users - CLOSING Q&A ? ? 52 How to Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens 53 CAHPS Updates Sign up for email updates 54 Questions or Comments?  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.a…

1157. QuestionBuilder en Español Preguntas frecuentes | Agency for Healthcare Research and Quality
      www.ahrq.gov/es/questions/question-builder/faqs.html
      October 01, 2021 - QuestionBuilder en Español Preguntas frecuentes La version en español de la aplicación Question Builder ayuda a los pacientes y cuidadores a prepararse para las citas médicas y maximizar el tiempo de la consulta. Pregunta: ¿Cómo descargo la aplicación? Respuesta: La aplicación puede descargarse sin cost…

1158. 2019 Hospital Survey Pilot Test Results Part I (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-results-parti.pdf
      September 01, 2019 - 2019 Hospital Survey Pilot Test Results Part I Pilot Test Results From the 2019 AHRQ Surveys on Patient Safety CultureTM (SOPSTM) Hospital Survey Version 2.0 Part I: Overall Results Prepared for: Agency for Healthcare Research and Quality U.S. Department of Health and Human Services 5600 Fishers Lane Rock…

1159. Pf-Engagement-Facnotes (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement/pf-engagement-facnotes.docx
      May 01, 2017 - AHRQ Safety Program for Ambulatory Surgery Patient and Family Engagement in the Surgical Environment Module Facilitator Notes SAY: The purpose of the Patient and Family Engagement in the Ambulatory Surgical Environment module is to augment the existing hospital setting Patient and Family Engagement module of th…

1160. Diagnosis | Agency for Healthcare Research and Quality
      www.ahrq.gov/patients-consumers/diagnosis-treatment/diagnosis/index.html
      December 01, 2017 - Diagnosis Information about what to do after you receive a diagnosis. Next Steps After Your Diagnosis This guide offers general advice for people with almost any disease or condition. And it has tips to help you learn more about your specific problem and how it can be treated. The information here is …