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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - Skip to main content
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - Strategy 3: Bedside Shift Report (Tool 3)
Insert hospital logo here
Nurse Bedside
Shift Report Training
[Hospital Name | Presenter name and title | Date of presentation]
Strategy 3: Nurse Bedside Shift Report (Tool 3)
Guide to Patient & Family Engagement
If you have conducted trainings for other strategies in …
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
January 01, 2012 - When we speak head-to-head, the patient and family get valuable information and
they appreciate our answers
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preventiveservices.ahrq.gov/diagnostic-safety/tools/index.html
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preventiveservices.ahrq.gov/sops/databases/medical-office/submission.html
January 01, 2024 - Skip to main content
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preventiveservices.ahrq.gov/sops/databases/hospital/databases/submission.html
November 01, 2023 - Skip to main content
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preventiveservices.ahrq.gov/talkingquality/resources/writing/tip2.html
July 01, 2011 - Skip to main content
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preventiveservices.ahrq.gov/talkingquality/about/index.html
August 01, 2016 - Skip to main content
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preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Skip to main content
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preventiveservices.ahrq.gov/teamstepps-program/curriculum/situation/tools/step.html
June 01, 2023 - Skip to main content
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_3-communication-speaker-notes.pdf
July 01, 2023 - • Tip: You may wish to create a list of answers to the question on a flip chart
and then compare those … ‐
sounding names were avoided.
23
Hospital AIM
Team
Leads
SPPC‐II
Check‐Back Discussion Answers … Call‐Outs
Check‐Back
Opportunities To Check‐Back
Check‐Back Video Discussion
Check‐Back Discussion Answers
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preventiveservices.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-guide.html
September 01, 2020 - Help the patient understand he or she is being invited to ask questions, get answers, and discuss options … Avoid questions with yes and no answers.
Listen actively to your patient.
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preventiveservices.ahrq.gov/teamstepps/rrs/instructor_slides/rrsinstructmod.html
October 01, 2014 - Failure Modes and Effects Analysis (FMEA)
This answers questions like:
What can go wrong?
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preventiveservices.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - Skip to main content
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preventiveservices.ahrq.gov/cahps/consumer-reporting/research/index.html
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preventiveservices.ahrq.gov/news/blog/ahrqviews/home-health-quality-improvement.html
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preventiveservices.ahrq.gov/talkingquality/resources/design/testing.html
September 01, 2019 - Skip to main content
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrsinstructmod.ppt
January 01, 2008 - Failure Modes and Effects Analysis (FMEA)
This answers questions like:
What can go wrong?
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemaking.pptx
January 01, 2006 - Staff Safety Assessment
1
CUSP and Sensemaking Tools1
CUSP Tools Sensemaking Tools
Staff Safety Assessment Discovery Form
Safety Issues Worksheet Root Cause Analysis
Learn from Defects Form Failure Mode and Effects Analysis
Probabilistic Risk Assessment
Causal Tree Worksheet
2
3
Learning Objectives
…
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - About the CAHPS® Health Literacy Item Set for Hospitals
CAHPS® Adult Hospital Survey: Supplemental Items
About the CAHPS Health Literacy Item Set for Hospitals
Document No. 911
10/01/2015
About the CAHPS® Health Literacy Item
Set for Hospitals
Introduction...............................................…