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61. Development and Usability Testing of the Agency for Healthcare Research and Quality Common Formats to Capture Diagnostic Safety Events (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/development-and-usability-testing-common-formats.pdf
    January 01, 2022 - clinician with knowledge of the event and a series of structured items with multiple choice, yes/no answer … The evaluation team held an interim “office hours” teleconference to answer ques- tions while sites … individual postcompletion interviews with the evalua- tion team to follow up on written feedback and answer … A few participants noted opportunities to expand or elaborate answer values related to patient factors … For other items, some participants observed that having more or more specific answer values was not

62. Strategy 4: IDEA Discharge Planning (Tool 2a) (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
    May 22, 2013 - During your hospital stay, your doctors and nurses will make sure to answer your questions and talk

63. Step 3: Talk With Your Doctor | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/questions/resources/diagnosis/step3.html
    November 01, 2020 - Contact Us Español FAQs Home Questions Are the Answer … More topics in this section Questions Are the Answer … About Questions are the Answer The 10 Questions You Should Know Be More Engaged in

64. Child Hospital Survey (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
    May 12, 2016 - You may choose to answer this survey or not. … Child Hospital Survey English Child_HCAHPS_English_Survey_954a.docx 5/12/2016 Survey Instructions Answer … each question by marking the box to the left of your answer. … When this happens you will see an arrow with a note that tells you what question to answer next, like … No CAHPS Child Hospital Survey English Child_HCAHPS_English_Survey_954a.docx 5/12/2016 Please answer

65. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
    May 13, 2019 - Care Experience - Part 5 Closing Using the Webcast Console to Submit Questions • Question and Answer

66. CAHPS Cancer Care Survey: Drug Therapy (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
    October 07, 2016 - You may choose to answer this survey or not. … CAHPS Cancer Care Survey Drug Therapy Drug_Eng_Cancer_552a.docx 10/7/2016 Survey Instructions Answer … each question by marking the box to the left of your answer. … When this happens you will see an arrow with a note that tells you what question to answer next, like … Please think of that facility as you answer the survey. 2.

67. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - INTRO (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-ASC_Webcast_2021-Intro.pdf
    January 01, 2021 - ► Use Q&A feature to ask for help 2 How to Ask a Question • Question and Answer ► Select Q&A ► Type

68. TeamSTEPPS 2.0 Leadership Exercise Sheet (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module4/exleadership.pdf
    March 20, 2014 - Of the leaders you have known, answer the following: A.

69. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - You may choose to answer this survey or not. … CAHPS Nursing Home Survey Family Member Survey Survey Instructions Answer each question by marking … the box to the left of your answer. … When this happens you will see an arrow with a note that tells you what question to answer next, like … Please go to #5 and answer the questions about your family member’s last 6 months at the nursing home

70. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Closing (Sorra) (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast5-sorra-closing.pdf
    August 02, 2018 - • Sign up for email updates 49 Using the Webcast Console to Submit Questions • Question and Answer

71. Where to Find More Information | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/questions/resources/diagnosis/information.html
    November 01, 2020 - Contact Us Español FAQs Home Questions Are the Answer … More topics in this section Questions Are the Answer … About Questions are the Answer The 10 Questions You Should Know Be More Engaged in

72. Mod5-Disclosure-Checklist (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - ■ Ask if there are any final questions and provide responses; if unable to answer, promise to follow … – If you do not know the answer to the patient’s questions, state this directly and explain your plan

73. An Overview of the CAHPS Analysis Program 5.0 - Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-intro-slides.pdf
    November 19, 2020 - ► Use Q&A feature to ask for help 2 How to Ask Questions • Question and Answer ► Select Q&A ► Type

74. SOPS™ Introducing the New SOPS Hospital Survey 2.0 webcast transcript (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
    January 01, 2020 - And lastly we hope to have some time to answer your questions. … answering questions that don't apply to them or that they don't have the knowledge or experience to answer … And now I'll turn it over to Laura to facilitate the question and answer session. … So we will begin answering those as we can and if we do not have the opportunity to ask and answer your … So I'm just going to go ahead and answer that for you that the slides and the replay of today's webcast

75. Job Aid: Practice Assessments and Surveys (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 - Develop the question-and-answer sets. …  Make sure the wording of questions doesn't suggest a "right" answer.

76. An Update on the CAHPS Patient Narrative Item Sets - Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
    November 16, 2021 - ► Use Q&A feature to ask for help 3 How to Ask a Question • Question and Answer ► Select Q&A ►

77. Strategy 4: IDEA Discharge Planning (Tool 2a) (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - During your hospital stay, your doctors and nurses will make sure to answer your questions and talk to

78. Understanding SOPS Surveys: A Primer for New users - Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-SOPS_101_Webcast_2020-Intro.pdf
    January 01, 2020 - ► Use Q&A feature to ask for help 2 How to Ask a Question • Question and Answer ► Select Q&A ► Type

79. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
    October 30, 2019 - ► Use Q&A feature to ask for help 2 3 Submitting Questions • Question and Answer ► Select Q&A ►

80. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - Telephone Etiquette We will answer the phone within four rings. … "I think I can help you find the answer." … designed a set of interventions aimed at improving telephone access as measured by Average Speed to Answer … Performance on Internal Metrics   Current Goal Q4 2000 Q4 2001 Q4 2002 Average speed to answer