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  1. www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html
    July 01, 2023 - include condescending language or voice intonation, impatience with questions, reluctance or refusal to answer
  2. www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html
    December 01, 2018 - Please answer these questions about the provider named in Question 1 of this survey.
  3. www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-survey-instructions.pdf
    July 01, 2016 - Quality Measure for Primary Care (CCQM-PC) Your Care Coordination Experience Survey Instructions Answer … each question by marking the box to the left of your answer. … When this happens, you will see an arrow with a note that tells you what question to answer next, like … care provider’s office with a medical question during regular office hours, how often did you get an answer … months, if you emailed your primary care provider’s office with a question, how often did you get an answer
  4. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
    April 17, 2017 - [ANSWER ANY QUESTIONS AND CONTINUE.] … Please answer the questions in this survey about the child and hospital I just named. … [BE PREPARED TO PROBE IF THE PATIENT ANSWERS OUTSIDE OF THE ANSWER CATEGORIES PROVIDED. … PROBE BY REPEATING THE ANSWER CATEGORIES ONLY; DO NOT INTERPRET FOR THE PATIENT.] 1. … [ANSWER ANY QUESTIONS, THEN GO TO QUESTION 1.]
  5. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-sbar-rural-clinic-guide.pdf
    June 02, 2025 - TeamSTEPPS Video Debrief Guide: CUS and SBAR in Rural Community Clinic TeamSTEPPS Video Debrief Guide: CUS and SBAR in Rural Community Clinic Video Objective To demonstrate how CUS is used to ensure patient safety and showcase the SBAR communication technique. TeamSTEPPS Tool or Concept CUS, SBAR. Brief V…
  6. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-facilitator-guide-maternal-equity.pdf
    June 02, 2025 - TeamSTEPPS Video Debrief Guide: CUS-Maternal Health TeamSTEPPS Video Debrief Guide: CUS for Diversity, Equity, and Inclusion in Maternal Health Video Objective To demonstrate an example of how to speak up, using a TeamSTEPPS technique. TeamSTEPPS Tool or Concept CUS: I am Concerned; I am Uncomfortable; This is …
  7. Module 2: Example (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/visual/visual-mgmt-pdsa-form.docx
    May 01, 2017 - Visual management board with safety focus What questions do we hope to answer with this test? … Visual management board with safety focus What questions do we hope to answer with this test?
  8. www.ahrq.gov/contact/index.html
    April 01, 2025 - Contact Us Information about contacting AHRQ with questions, suggestions, or other feedback. Your comments and concerns are important to the Agency for Healthcare Research and Quality (AHRQ) in helping to assess and improve our programs and products. Please send us your questions, suggestions, or other feedba…
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/recognizing-success-transcript.docx
    May 01, 2017 - His answer to the patient would be, “You know, it’s the new Safe Surgical checklist, we do it for every
  10. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcasttranscript.pdf
    January 09, 2018 - I don't know if we're going to be able to answer all of your questions, but I wanted to tell you that … If we don't answer your question and you'd like an answer, please email us. … in purple, and what you can see here is that 78% of the respondents in hospitals provided a positive answer … Okay, we're going to be able to answer many questions but not all of them. … The best answer at this point is to keep utilizing the version that is available on the AHRQ Web site
  11. www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmodap3a.html
    October 01, 2014 - Improving Patient Safety in Long-Term Care Facilities Appendix 3-A. Suggested Slides for Module 3 Previous Page Next Page Table of Contents Improving Patient Safety in Long-Term Care Facilities Introduction Module 1. Detecting Change in a Resident's Condition Module 2. Communicating Change in …
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.pdf
    March 04, 2009 - You may choose to answer this survey or not. … CAHPS American Indian Survey Survey Instructions Answer each question by marking the box to the left … of your answer. … When this happens you will see an arrow with a note that tells you what question to answer next, like … Answer only for the care you got from [NAME OF PROVIDER]. 3.
  13. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-teach-back-inpatient-medical-guide.pdf
    June 02, 2025 - TeamSTEPPS Video Debrief Guide: CUS and Teach-Back on Inpatient Medical Unit TeamSTEPPS Video Debrief Guide: CUS and Teach-Back on Inpatient Medical Unit Video Objective To demonstrate the use of CUS and Teach-Back techniques to ensure patient safety. TeamSTEPPS Tool or Concept CUS Tool and Teach-Back Method…
  14. www.ahrq.gov/hai/quality/tools/cauti-ltc/prevent.html
    July 01, 2018 - Prevent Catheter-Associated Urinary Tract Infection Catheter Insertion, Care, and Maintenance Educational modules and resources that explain the types of catheters used to collect or drain urine from the bladder and how to prevent CAUTI by using evidence-based practices when inserting and caring for indwell…
  15. www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/decolonization-training-materials.html
    November 01, 2024 - MRSA Prevention Toolkit: ICUs & Non-ICUs Tools & Resources for Decolonization: Staff Training Materials Previous Page Next Page Table of Contents MRSA Prevention Toolkit: ICUs & Non-ICUs The Four Key Strategies of MRSA Prevention The Importance of MRSA Prevention Decolonization Tools & Resou…
  16. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025_nursing_home_wps_ptI.pdf
    January 01, 2025 - survey items in the SOPS Workplace Safety Supplemental Items for Nursing Homes ask respondents to answer … Keep in mind that a negative answer to a negatively worded item indicates a positive response.
  17. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025-nursing-home-workplace-safety-report-pt1.pdf
    January 01, 2025 - survey items in the SOPS Workplace Safety Supplemental Items for Nursing Homes ask respondents to answer … Keep in mind that a negative answer to a negatively worded item indicates a positive response.
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - survey, include a subheading (“In your own words”) and a short introduction to encourage respondents to answer … There may be some advantage to not imposing limits on the amount of time that respondents have to answer
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/esrd/patfamengagement/universalpatientcompact.pdf
    January 01, 2010 - information to you y Help you to set goals for your healthcare and treatment plans y Listen to you and answer
  20. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P2T2-Sample_Data_Request_Phase_2.doc
    May 01, 2014 - We would be happy to discuss this process by telephone or answer questions by e-mail.

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