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Showing results for "answer".

341. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
     November 01, 2017 - Telephone Etiquette • We will answer the phone within four rings. … “I think I can help you find the answer.” … designed a set of interventions aimed at improving telephone access as measured by Average Speed to Answer … Pilgrim: Performance on Internal Metrics Current Goal Q4 2000 Q4 2001 Q4 2002 Average Speed to Answer

342. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
     November 01, 2017 - Telephone Etiquette • We will answer the phone within four rings. … “I think I can help you find the answer.” … designed a set of interventions aimed at improving telephone access as measured by Average Speed to Answer … Pilgrim: Performance on Internal Metrics Current Goal Q4 2000 Q4 2001 Q4 2002 Average Speed to Answer

343. Action Planning for the SOPS Surveys-Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
     January 17, 2019 - ► Use Q&A feature to ask for help 3 Submitting Questions • Question and Answer ► Select Q&A ► Type

344. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals Introduction (Sorra) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast1-sorra-intro.pdf
     July 25, 2018 - Use Q&A feature to ask for help 2 Using the Webcast Console to Submit Questions • Question and Answer

345. Job Aid: 5 Whys and Fishbone Diagrams (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-5-whys.pdf
     June 02, 2025 - can be asked that would lead to a meaningful answer or action. 3.

346. Tracking Returned CAHPS Questionnaires and Assessing Their Completeness | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/tracking-returned-questionnaires.html
     August 01, 2024 - Key items are the survey questions that all respondents should answer, including: Questions confirming

347. CAHPS Health Plan Survey Child Medicaid Survey 5.1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
     October 01, 2020 - Health Plan Survey Child Medicaid Survey 5.1 Child_Med_Eng_HP51_2155a.docx 1 10/01/2020 Please answer … Please do not answer for any other children. 1. … 5.1 Child_Med_Eng_HP51_2155a.docx 4 10/01/2020 Getting Health Care From Specialists When you answer

348. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - Survey respondents were invited to answer the open-ended questions after completing the survey. … This test found that: 18–25% of respondents agreed to answer open-ended responses in a scenario in

349. BLADDER SCAN – POLICY #2202 12/11/06 (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/indwelling-urinary-catheteruse/catheter-insertion/unlicensed-staff/scenario-instr.docx
     March 01, 2017 - Answer any clarifying questions they might have. 4. … Scenario Answer Key Scenario 1 A staff member comes in to say “hi” to the resident.

350. AHRQ Hospital Survey 2.0 User's Guide (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/AHRQ-Hospital-Survey-2.0-Users-Guide-5.26.2021.pdf
     January 01, 2021 - The paper version does not require an answer to every survey item and the web should not either. … Drop down boxes make it harder to choose the correct answer and may cause respondents to select the … wrong answer, especially from long lists. … Problematic responses may occur with paper surveys if some respondents write in an answer in between … Also, if fewer than three respondents answer a particular survey item, do not report percentages for

351. Presenting Facts and Addressing Misinformation to Increase Nursing Home Staff Confidence in the COVID-19 Vaccine (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/covid19-vaccine-confidence-curriculum-learning-guide-staff.pdf
     March 01, 2021 - o Print the answer key for the questions (see key at the end of Module 6). … o Review each staff question and the answer key. o Review your current vaccination process. … • The staff member who selects the question will be the first to attempt to answer. … Give others who have gathered an opportunity to answer. … Inability to answer the question is not punitive. Discussion ensues so the answer is provided.

352. Useful Online Tools for CAHPS Survey Users - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-intro.pdf
     January 01, 2022 - ► Use Q&A feature to ask for help 2 How to Ask a Question • Question and Answer ► Select Q&A ► Type

353. CAHPS American Indian Survey (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
     March 04, 2009 - You may choose to answer this survey or not. … Survey Instructions Answer each question by marking the box to the left of your answer. … When this happens you will see an arrow with a note that tells you what question to answer next, like … Answer only for the care you got from [NAME OF PROVIDER]. 3.

354. Building the Business Case for CANDOR Worksheet | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/modules/worksheet2.html
     August 01, 2022 - Respondents should answer these questions honestly and to the best of their ability. … Your organization's> Executive Summary The Executive Summary should be a brief but succinct answer

355. Implementation Guide for the CANDOR Process: Appendix A | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apa.html
     August 01, 2022 - Respondents should answer these questions honestly and to the best of their ability. … Your organization's> Executive Summary The Executive Summary should be a brief but succinct answer

356. Postdisphone (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.docx
     June 02, 2025 - describes his or her diagnosis, clarify any misconceptions or misunderstandings using a question and answer … What questions can I answer for you? If none, CALLER: Thank you and have a good day. … If the patient has questions, answer them. 6

357. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.pdf
     June 02, 2025 - describes his or her diagnosis, clarify any misconceptions or misunderstandings using a question and answer … What questions can I answer for you? If none, CALLER: Thank you and have a good day. … If the patient has questions, answer them.

358. Prologue—Volume 2—Systems Thinking and Patient Safety (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Schyve.pdf
     June 02, 2025 - And, no matter how useful our model is, it will never answer every relevant question that we can frame … tells us—and what it does not—becomes critical in making wise choices among the methods that best answer

359. AHRQ Safety Program for Perinatal Care: Sample Scenario for Preeclampsia/Seizure In Situ Simulation (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_preeclampsia.docx
     May 01, 2017 - . · Provider speaks to patient and support person or delegates to another team member to inform and answer … leadership role. · Provider speaks to support person or delegates to another team member to inform and answer … Provider speaks to patient and support person or delegates to another team member to inform and answer … Provider speaks to support person or delegates to another team member to inform and answer questions.

360. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
     August 01, 2022 - family that there will be followup conversations with them and provide assurance of availability to answer … If you do not know the answer to their questions, state this directly and explain your plan to learn … Rather than answer this question now, it is best that the communicator highlight the analysis process