-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-closing.pdf
April 02, 2025 - into CAHPS Survey Modes and Response Rates - Closing
62
How to Submit Questions
• Question and Answer
-
www.ahrq.gov/patient-safety/settings/hospital/resource/pressureulcer/tool/pu7c.html
October 01, 2014 - _____ No
_____Yes; complete the following table:
Question
Answer
For at-risk patients … _____ No
_____Yes; complete the following table:
Question
Answer
For patients with low … admission
____ No
____ Yes; stage(s)___________________; complete the following table:
Question
Answer
-
www.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkitapb.html
March 01, 2014 - It soon became clear that clinicians not only lacked the time to answer patient questions about the targeted
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-closing.pdf
April 02, 2025 - Invitation Messages that Increase Survey Response Rates - Closing
How to Submit Questions
• Question and Answer
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
April 02, 2025 - Care Experience - Part 5 Closing
Using the Webcast Console to
Submit Questions
• Question and Answer
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - as
needed
8
Patient got appointment for
non-urgent care as soon as
needed
8
Patient got answer … to
medical question the same
day he/she contacted
provider’s office
10
Patient got answer to … medical question the same
day he/she phoned
provider’s office
10
(Not included)
Patient got answer … when
you contacted this provider’s
office during regular office
hours, how often did you get
an answer … months, when
you phoned this provider’s
office after regular office
hours, how often did you get
an answer
-
www.ahrq.gov/teamstepps-program/resources/additional/step.html
June 01, 2023 - After watching the video, think about how you would answer each of the questions below.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-closing.pdf
January 01, 2021 - Community-Based Services (HCBS CAHPS) Survey - CLOSING
Using the Submit Questions
• Question and Answer
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
January 01, 2021 - If a question does not apply to you or
your hospital or you don’t know the answer, please select “Does … Select ONE answer. … Select ONE answer.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-closing.pdf
January 01, 2022 - 52
How to Ask a Question
• Question and Answer
► Select Q&A
► Type a question in the
box that opens
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - You may choose to answer this survey or not. … Survey Instructions
Answer each question by marking the box to the left of your answer. … When this happens you will see an arrow with a note that tells you what question to answer next, like … Answer only for the care you got from [NAME OF PROVIDER].
3.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
November 01, 2017 - Telephone Etiquette
• We will answer the phone within four rings. … “I think I can help you find the answer.” … designed a set of interventions aimed at improving telephone access as measured by
Average Speed to Answer … Pilgrim: Performance on
Internal Metrics
Current Goal Q4 2000 Q4 2001 Q4 2002
Average Speed to Answer
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
November 01, 2017 - Telephone Etiquette
• We will answer the phone within four rings. … “I think I can help you find the answer.” … designed a set of interventions aimed at improving telephone access as measured by
Average Speed to Answer … Pilgrim: Performance on
Internal Metrics
Current Goal Q4 2000 Q4 2001 Q4 2002
Average Speed to Answer
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - Health Plan Survey Child Medicaid Survey 5.1
Child_Med_Eng_HP51_2155a.docx 1 10/01/2020
Please answer … Please do not answer for any
other children.
1. … 5.1
Child_Med_Eng_HP51_2155a.docx 4 10/01/2020
Getting Health Care From Specialists
When you answer
-
www.ahrq.gov/talkingquality/plan/assess.html
November 01, 2018 - A systematic evaluation can help you answer a variety of questions about your project, in particular:
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/man6.html
December 01, 2017 - the directions for each of the seven sections, look for the specific details that are mentioned and answer … If the answer to a question is "yes" or "does not apply to this resident or room," the nursing assistant … If the answer is "no," the nursing assistant should read the list of suggestions in the matching section
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-preeclampsia.html
July 01, 2023 - Provider speaks to patient and support person or delegates to another team member to inform and answer … Provider speaks to support person or delegates to another team member to inform and answer questions. … Provider speaks to patient and support person or delegates to another team member to inform and answer … Provider speaks to support person or delegates to another team member to inform and answer questions.
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - Survey respondents were invited to answer the open-ended questions after completing the survey. … This test found that:
18–25% of respondents agreed to answer open-ended responses in a scenario in
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/nursing-home/nursinghome-users-guide.pdf
April 01, 2022 - The paper version does not require an answer to every survey item
and the web should not either. … Drop down boxes make it harder to choose the correct answer and
may cause respondents to select the … wrong answer, especially from
long lists. … If a respondent marks an answer between two response options (e.g., between
Strongly Agree and Agree … Also, if fewer than three respondents answer a particular survey
item, do not report percentages for
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-postpart-hemorrhage.html
July 01, 2023 - speaks to patient and the patient's support person or delegates to another team member to inform and answer … Provider speaks to patient and support person or delegates someone to inform and answer questions.