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  1. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_2.pdf
    October 01, 2016 - THC has five medical receptionist staff members who answer 26 telephone lines, four dental receptionists … The five front desk staff answer 26 phone lines and process encounter forms that go to billing.

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