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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
    March 17, 2015 - Highlight success stories from Medicaid and Children’s Health Insurance Program (CHIP) plans to help answer
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_mg-toxicity.docx
    May 01, 2017 - Provider speaks to patient and support person or delegates to another team member to inform and answer … Provider speaks to patient and support person or delegates to another team member to inform and answer
  3. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/introducing_the_new_cahps_c&g_survey3.0.pdf
    September 01, 2015 - Thank you very much for that thorough answer. … So unless that answer wasn’t completely provided. I think we’ll move on. … And let me answer it in two ways. … And they’ll be able to answer your questions specific to each program. … And I think that the answer to that is yes.
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-ASC-webcast-2023-0509-intro.pdf
    January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - INTRO SOPS Ambulatory Surgery Center Survey: What You Need to Know Webcast April 27, 2023 3:30-4:15 PM ET Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions or Other Problems • Event Website: https://events.westat.com/sops ► Download pre…
  5. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/introtsoffice.pdf
    January 01, 2018 - Introducing TeamSTEPPS for Office-Based Care Online Introducing TeamSTEPPS® for Office-Based Care Online Ric Ricciardi, Ph.D., N.P. Richard.Ricciardi@ahrq.hhs.gov Brigetta D. Craft, D.N.P., M.S.N., RN bcraft@reingold.com March 5, 2018 mailto:bcraft@reingold.com mailto:richard.ricciardi@ahrq.hhs.gov TEAM…
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-508.pdf
    April 10, 2018 - care practices are asked about the biggest threats to patient safety in primary care, they frequently answer
  7. Staffsafetyassess (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/staffsafetyassess.doc
    August 06, 2012 - Staff Safety Assessment Purpose of this form: This form is designed to tap into your experience at the front line of patient care to determine what risks are present in your unit that have jeopardized or could jeopardize patient safety. Who should us this tool? Health care providers. How to complete this form: Provi…
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
    January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction The CAHPS Child Hospital Survey: Using Database Results and New Narrative Items to Guide Improvement A Webinar Presented by the AHRQ CAHPS User Network Wednesday, December 6 1:00 – 2:00 pm ET Webcast Technical Info • Audio issues • …
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-welcome.pdf
    October 05, 2023 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast - WELCOME AHRQ’s CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement A Webinar Presented by the AHRQ CAHPS User Network Wednesday, September 13 12:00 – 1:00 pm ET Webc…
  10. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/sustaining-change-transcript.docx
    April 14, 2015 - Let's answer again, now that we've talked a little bit more formally about it. Good. … Let's answer that. Good. A lot of good evidence. Good. Again, just be honest. … Go ahead and give your answer. Good. Almost a third, a quarter have all, which is fantastic.
  11. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro-2023.pdf
    January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Introduction Understanding CAHPS® Surveys: A Primer for New Users A Webcast Presented by the AHRQ CAHPS User Network January 11, 2022 1:00 – 2:00 pm ET 2 Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions or Other Problems • Ev…
  12. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-I-SOPS-ASC-DatabaseReport.pdf
    December 01, 2021 - The data were also reviewed for response biases (e.g., responding with the same answer for all positively … When respondents supplied the same answer for every item in sections A and B, responses for those particular … In addition, if respondents marked the same answer for all items within Section A or Section B, those … Report 28 Calculation of Percent Positive Scores Most of the survey items ask respondents to answer … or “Never” or “Rarely,” depending on the response categories used for the item, because a negative answer
  13. SAHL-S Keys (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy/SAHL-S-Keys.pdf
    January 01, 2014 - SAHL-S Keys SAHL-S keys Correct answers are bolded and highlighted in yellow Stem Key or Distractor empleo trabajo educación no se convulsiones mareado tranquilo no se infección mata virus no se medicamento instrumento tratamiento no se alcoholismo adicción …
  14. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
    March 01, 2018 - tested with 21 hospital providers and staff to ensure that the questions were easy to understand and answer … answered negatively—combined percentage of “Strongly disagree” and “Disagree” responses, since a negative answer
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2021-HSOPS2-Database-Report-Part-I-508-rev0921.pdf
    January 01, 2021 - The data were also reviewed for response biases (e.g., responding with the same answer for all positively … When respondents supplied the same answer for every item in sections A, B, C, and F, responses for those … In addition, respondents who marked the same answer for all items within sections that had more than … received a survey Calculation of Percent Positive Scores Most of the survey items ask respondents to answer … hospital who answered “Strongly disagree” or “Disagree,” or “Never” or “Rarely,” because a negative answer
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-intro.pdf
    May 18, 2023 - HCBS CAHPS Survey Database: What You Need to Know - INTRO Participating in the 2022 CAHPS® Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know A Webcast Presented by the AHRQ CAHPS User Network May 18, 2023 12:30 – 1:30 pm ET 2 Webcast Technical Info • Audio issues • Poor C…
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/four-moments-form.pdf
    June 01, 2021 - Four Moments of Antibiotic Decision Making Form AHRQ Safety Program for Improving Antibiotic Use Four Moments of Antibiotic Decision Making Form The purpose of this form is to help your team incorporate the Four Moments of Antibiotic Decision Making into daily practice at your facility. It may al…
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
    April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Health Share of Oregon CAHPS Improvement Story “Strategies for Improving CAHPS Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network April 13, 2016 12:00 – 1:00 pm ET Context • Health Share of Oregon was created in 2012 • 24…
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/physician-staff-engagement-slides.pptx
    January 01, 2017 - Recognize that teamwork is a multidisciplinary partnership Tailor message for different stakeholders Answer
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
    May 24, 2013 - Strategy 2: Communicating for Improve Quality (Tool 4) Guide to Patient and Family Engagement We are partners in your care We work to make sure you get the best care possible. We will: • Give you timely and complete information about your care • Ask about and listen to your concerns • Explain t…

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