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pcmh.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
March 27, 2023 - EEO Complaints Process
Memo from the Director
The Agency for Healthcare Research and Quality (AHRQ … AHRQ is further committed to
providing reasonable accommodation(s) to all qualified individuals with … Harassment
As the Director of AHRQ, I have made it my priority to ensure that AHRQ employees, contract … I assure all AHRQ employees and on-site AHRQ contractors that allegations of discrimination and harassment … A Discrimination-Free AHRQ
The unique attributes of each employee at AHRQ offer incalculable benefits
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
AHRQ and AHRQ’ … since 1995
• CAHPS Consortium: AHRQ, RAND, Yale, and Westat
8
www.ahrq.gov/cahps
Patient Experience … of Care Research at AHRQ
• Active research program in patient experience
measurement
• Current research … effectiveness of different survey
administration modes; using patient narrative
information
9
AHRQ … Assessment of Healthcare Providers and Systems (CAHPS®) Surveys
PatientExperience of Care Research at AHRQ
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality … • AHRQ is:
► A research and science-based agency of the US Department of Health and
Human Services … • AHRQ is not:
► A regulatory agency. … AHRQ can not require the use of our tools and
products.
7
AHRQ’s Core Competencies
• Health Systems … data to track and
improve performance, and evaluate progress of the US health
care system.
8
AHRQ
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/b2a_combo_ratesgenbysas.pdf
March 01, 2016 - IQI, PSI, and PDI RATES GENERATED BY THE AHRQ SAS PROGRAMS Guidance for Using the SAS Programs and an … Example of Output for One Hospital
Toolkit for Using the AHRQ Quality Indicators
How To Improve Hospital … Quality and Safety
i Tool B.2a
IQI, PSI, and PDI RATES GENERATED BY THE AHRQ SAS
PROGRAMS
Guidance … The support e-mail address for the
AHRQ Quality Indicators is QIsupport@ahrq.hhs.gov. … SAS Programs
Example of SAS Program Output
Getting Help From AHRQ
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a1a_combo_iqifactsheet.pdf
October 01, 2015 - Fact Sheet on Inpatient Quality Indicators
Toolkit for Using the AHRQ Quality Indicators
How To Improve … AHRQ Quality Indicators (QIs) Inpatient Quality Indicators (IQI) Benchmark
Data Tables. … AHRQ Quality Indicators Software
AHRQ provides free software—in both SAS® and Windows— for organizations … The
software contains all the AHRQ QI modules, including the IQIs. … A Snapshot of the Indicators
AHRQ Quality Indicators Software
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a1c_combo_pdifactsheet.pdf
October 01, 2015 - Fact Sheet on Pediatric Quality Indicators
Toolkit for Using the AHRQ Quality Indicators
How To Improve … AHRQ Quality Indicators Software
AHRQ provides free software—in both SAS® and Windows—for organizations … Both versions
of the software include all the AHRQ QI modules, including the PDIs. … As of
spring 2016, AHRQ has updated the QI software (v6.0) to account for the change to ICD-10. … A Snapshot of the Indicators
AHRQ Quality Indicators Software
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.docx
June 27, 2014 - AHRQ Quality Indicators Toolkit
Getting Ready for Change Self-Assessment
What is the purpose of this … that should be in place within your hospital before implementing improvement efforts related to the AHRQ … its performance specifically on the AHRQ QIs. … AHRQ Quality Indicators Toolkit
Toolkit for Using the AHRQ Quality Indicators
How To Improve Hospital … Quality and Safety
Prepared by RAND and UHC for AHRQ Tool A.3
4 Tool A.3
Section 1.
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pcmh.ahrq.gov/patient-safety/settings/hospital/resource/qitool/webinar080116/index.html
December 01, 2017 - presentation of the webinar held on August 1, 2016
The Agency for Healthcare Research and Quality (AHRQ … ) held a Webinar on August 1, 2016, to provide an overview of the AHRQ Quality Indicators (QIs) and the … tools in the hands of hospital leaders
Toolkit for Using the AHRQ Quality Indicators™ How to Improve … Slide 9
Overview of the AHRQ QIs
Pam Owens, PhD, Senior Research Scientist
AHRQ
Slide 10 … AHRQ Quality Indicators (QIs)
AHRQ Quality Indicators (QIs) are measures of health care quality that
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.pdf
May 12, 2016 - Getting Ready for Change Self-Assessment
Toolkit for Using the AHRQ Quality Indicators
How To Improve … that should be in place within your hospital before implementing
improvement efforts related to the AHRQ … its performance specifically on the AHRQ QIs. … Overall, our hospital places a high priority on the AHRQ Quality
Indicators. … Overall, we have experience working with the AHRQ Quality
Indicators.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
January 12, 2022 - Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality (AHRQ … Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Theresa … Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Joann … (Moderator)
Project Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat … 4
Agenda
• AHRQ SOPS Program
• SOPS Surveys
• SOPS Databases
• SOPS Resources
• Q&A
5
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pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-final-es-cs061721.pdf
December 01, 2020 - AHRQ Pub. No. 20(21)-0045-EF.
2019 NATIONAL HEALTHCARE
QUALITY AND DISPARITIES REPORT
U.S. … (IMPAQ), Barbara Barton (AHRQ), Doreen Bonnett (AHRQ), Deron Burton (CDC),
Victoria Chau (SAMHSA), … Fabiyi (AHRQ), Paul Gorrell (Atlas Research), Darryl Gray
(AHRQ), Kirk Greenway (IHS), Sarah Heppner … ), Jesse Lichstein (HRSA), Lan Liang
(AHRQ), Shari Ling (CMS), Iris Mabry-Hernandez (AHRQ), Marlene … ), Pradip Muhuri (AHRQ), Barbara Barton (AHRQ).
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/ahrq-works/impact-burnout.pdf
July 01, 2017 - One AHRQ-funded project, the MEMO—Minimizing Error,
Maximizing Outcome—Study (AHRQ grant HS11955), … grant=R01+HS11955-03
AHRQ RESEARCH ON CLINICIAN BURNOUT 2
nearly a quarter said they … (AHRQ grant
HS00032)
Interventions
AHRQ-funded research led to a new measure of burnout
and the … The AHRQ-funded Healthy Work Place Study (AHRQ
grant HS18160), a cluster randomized trial of 166
physicians … AHRQ Pub.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/introtsoffice.pdf
January 01, 2018 - TEAMSTEPPS 05.2Mod 1 05.2 Page 3Slide 3
AHRQ Activities as Lead Federal
Patient Safety Agency
… TEAMSTEPPS 05.2Mod 1 05.2 Page 13Slide 13
Connect With TeamSTEPPS and AHRQ
AHRQ to follow up with … psnet.ahrq.gov/issues
Join AHRQ’s TeamSTEPPS LinkedIn page:
https://www.linkedin.com/showcase/ahrq-teamstepps … /
Introducing TeamSTEPPS® for �Office-Based Care Online
Questions To Be Answered
AHRQ Activities … Credit
What To Expect in the Cohort
TeamSTEPPS Enrollment
Discussion
Connect With TeamSTEPPS and AHRQ
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - Healthcare
Providers and Systems (CAHPS®) program, the Agency
for Healthcare Research and Quality (AHRQ … AHRQ first launched the CAHPS program in response
to concerns about the lack of good information about … Collectively,
these organizations and the AHRQ CAHPS program
staff are known as the CAHPS Consortium … What’s Available on the AHRQ
CAHPS Website? … No. 22-0044
Replaces AHRQ Pub.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pfp/hacreport-2019.pdf
January 01, 2019 - AHRQ National Scorecard on Hospital-Acquired Conditions 5
Exhibit 3. … AHRQ and CMS are
using the MPSMS as the primary system to measure the NHR, but AHRQ has been working … These include the AHRQ Common Formats for
Surveillance, a subset of the AHRQ Common Formats.10 … AHRQ National Scorecard on Hospital-Acquired Conditions 9
Appendix 1. … AHRQ National Scorecard on Hospital-Acquired Conditions 12
5.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrscitations.pdf
September 01, 2006 - AHRQ Publication
No. 06-0020. … AHRQ Publication No. 06-
0020-2. … AHRQ Publication
No. 06-0020-3. … AHRQ Publication
No. 06-0020-4. … AHRQ Publication No. 06-
0020-5.Rockville (MD): Agency for Healthcare Research and
Quality; September
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-corrothers.pdf
January 01, 2021 - experiences
o De-identified data for research
• Participation is voluntary and open to all users
• Funded by AHRQ … Westat through
CAHPS User Network
23
HCBS CAHPS Database
• Collaborative initiative between AHRQ … program type
results to overall HCBS CAHPS DB results
• Inclusion in other reporting products:
o AHRQ … Step 2
Sign DUA
Step 3
Upload
Questionnaire
Step 4
Submit Data
26
CAHPS Database Products
AHRQ … Program 185 4% 11% % 3
Dept.of Health and
Human Services IDD Program 209 7% 17% 76% 1
28
Example AHRQ
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/c1_combo_prioritizationworksheet.xlsx
July 01, 2016 - C1 Prioritization Worksheet
Prioritization Worksheet
Toolkit for Using the AHRQ Quality … Indicators
How To Improve Hospital Quality and Safety
AHRQ Quality Indicators Prioritization Worksheet … ) PSI 05 Retained Surgical Item or Unretrieved Device Fragment Count
PSI 16 Transfusion Reaction
AHRQ … C.1
&"Arial,Regular"&8Prepared by RAND and UHC for AHRQ &"Arial,Regular"&8Tool C.1
&"Arial,Regular … "&8Prepared by RAND and UHC for AHRQ &"Arial,Regular"&8Tool C.1
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
January 22, 2015 - CAHPS Child Hospital Survey
Introducing the CAHPS Child
Hospital Survey
A Webcast Presented by the AHRQ … and Systems (CAHPS) Program
• Funded primarily by the Agency for Healthcare
Research and Quality (AHRQ … HCAHPS Survey Development
• Children’s Health Insurance Reauthorization Act of
2009 (CHIPRA)
• AHRQ … Child
Adult version Child version
Measure
Development
AHRQ CAHPS
CMS (Medicare)
AHRQ
CMS ( … Medicaid)
Dissemination
and TA
CMS (Medicare)
http://www.hcahpsonline.org
AHRQ CAHPS
https
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/b3a_combo_chartinstructions.pdf
June 05, 2016 - FOR CHARTS ON DATA, TRENDS, AND RATES TO POPULATE THE POWERPOINT PRESENTATION
Toolkit for Using the AHRQ … This tool takes the rates you have calculated about your
hospital’s performance on the AHRQ Quality … This tool helps you easily create graphs that display your hospital’s
results on the AHRQ QIs and how … Note: The current version of the AHRQ QI software does not have risk-adjustment capabilities. … Toolkit for Using the AHRQ Quality Indicators
How To Improve Hospital Quality and Safety
Tool B.3a