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  1. www.ahrq.gov/talkingquality/resources/design/general-tips/index.html
    October 01, 2019 - Six Tips for Making a Quality Report Appealing and Easy To Skim To attract and hold users' attention, your quality report needs to be designed in a way that: 1 Looks appealing and approachable at first glance. Helps readers notice what information is available and important. Makes it easy for them to sk…
  2. www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapa.html
    March 01, 2013 - Clinical-Community Relationships Measures (CCRM) Atlas Appendix A. USPSTF Clinical Preventive Services Included in the Measurement Framework Previous Page Next Page Table of Contents Clinical-Community Relationships Measures (CCRM) Atlas Introduction Acknowledgments 1. Why Was the Clinical-Com…
  3. www.ahrq.gov/ncepcr/research-transform-primary-care/transform/impactgrants/impact-id-success-story.html
    April 01, 2015 - North Carolina IMPaCT: Catalyzing Primary Care Transformation in Idaho AHRQ Infrastructure for Maintaining Primary Care Transformation (IMPaCT) Success Stories A key goal of AHRQ’s IMPaCT grants is to learn strategies for spreading successful primary care transformation programs from State to Stat…
  4. www.ahrq.gov/talkingquality/translate/labels/describe.html
    January 01, 2023 - Describe How a Plan or Provider Can Influence a Quality Measure For some measures, it may be necessary to explain what the plan or provider can do to improve its performance. Providers are often concerned that they are being rated on measures over which they believe they have limited influence. When the public …
  5. www.ahrq.gov/talkingquality/explain/communicate/reason.html
    November 01, 2018 - Give People a Reason To Look at a Health Care Quality Report Tell your audience why you are providing quality information. In particular, be specific about how they can benefit personally from using the report. Since many people are also likely to care about how comparative quality reports can help improve heat…
  6. www.ahrq.gov/ncepcr/research-transform-primary-care/transform/impactgrants/impact-ks-success-story.html
    April 01, 2015 - New Mexico IMPaCT: Catalyzing Community Health Transformation in Kansas AHRQ Infrastructure for Maintaining Primary Care Transformation (IMPaCT) Success Stories A key goal of AHRQ’s IMPaCT (Infrastructure for Maintaining Primary Care Transformation) grants is to learn strategies for spreading succ…
  7. www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapd5.html
    March 01, 2013 - Clinical-Community Relationships Measures (CCRM) Atlas Continuity of Care Practices Survey—Practice Level [CCPS-P] Previous Page Next Page Table of Contents Clinical-Community Relationships Measures (CCRM) Atlas Introduction Acknowledgments 1. Why Was the Clinical-Community Relationships Measu…
  8. www.ahrq.gov/talkingquality/explain/support/explain-use.html
    February 01, 2016 - Explain How Health Care Quality Information Can Be Used Report sponsors can’t assume that people will know how to use the information in a report card. You have to tell them. Although helping people make a decision is often viewed as the primary reason for sharing comparative quality information, there are ot…
  9. www.ahrq.gov/talkingquality/resources/writing/tip1.html
    May 01, 2015 - Tip 1. In a Quality Report, Write Text That’s Easy To Understand The ability of a reader to understand the information in a performance report depends upon many factors, including: The simplicity of words and sentence structure. The clarity and cohesiveness of explanatory text. The reader’s background…
  10. www.ahrq.gov/talkingquality/plan/your-audience/what-to-know.html
    November 01, 2018 - What To Learn About the Audience for a Health Care Quality Report You could learn many things about your audience, including: Physical characteristics. Demographic and socioeconomic characteristics. Behavioral and cultural characteristics. Psychological characteristics. Health care needs. Informat…
  11. www.ahrq.gov/talkingquality/resources/design/first-decision.html
    September 01, 2019 - First Design Decision for a Quality Report: Web, Paper, or Both What kind of report are you producing? Printed report. Some report cards are designed specifically to be commercially printed and distributed as a brochure, booklet, or other paper report format. Web report. A web report is intended for peo…
  12. www.ahrq.gov/talkingquality/explain/communicate/story.html
    November 01, 2018 - Tell a Story To Engage People in a Health Care Quality Report If possible, your “front” page can also include a brief vignette that highlights one of the key messages you are trying to get across in more human and concrete terms. A story is an effective way to engage your readers emotionally and mentally. Her…
  13. www.ahrq.gov/ncepcr/research-transform-primary-care/transform/impactgrants/impact-ny-success-story.html
    April 01, 2015 - Pennsylvania IMPaCT: Catalyzing Primary Care Transformation in New York AHRQ Infrastructure for Maintaining Primary Care Transformation (IMPaCT) Success Stories A key goal of AHRQ’s IMPaCT grants is to learn strategies for spreading successful primary care transformation programs from State to Sta…
  14. www.ahrq.gov/talkingquality/translate/web/pathways/composites.html
    May 01, 2019 - Let Consumers Drill Down to Components of Roll-Up Scores Whenever you provide a composite or a summary score, you should seriously consider letting people drill down to the details. Not everyone will want to do this, but some will. To learn more about using composites and summary scores to reduce the burden o…
  15. www.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
    September 01, 2019 - Using Mass Media To Spread Messages About a Quality Report The mass media are not in business to help you. Their business is to sell advertising to companies who want to reach the people who read newspapers and magazine, watch television shows, and listen to radio programs. The “business model” of the media i…
  16. www.ahrq.gov/talkingquality/resources/writing/tip6.html
    May 01, 2015 - Tip 6. Use Caution With Readability Formulas for Quality Reports There are several dozen readability formulas, including the Fry formula, SMOG, and Flesch tests (Flesch-Kincaid and Flesch Reading Ease). You can use the formulas to score text by hand or use computerized versions that are built into word proces…
  17. www.ahrq.gov/ncepcr/research-transform-primary-care/transform/impactgrants/impact-profile-nc.html
    August 01, 2018 - North Carolina IMPaCT: Advancing and Spreading Primary Care Transformation Principal Investigator: Darren DeWalt, MD, and Mark Holmes, PhD Institution: University of North Carolina AHRQ Grant Number: U18HS020940 Overview of Primary Care Extension in North Carolina AHRQ's IMPaCT grants were d…
  18. www.ahrq.gov/talkingquality/resources/writing/good-writing.html
    July 01, 2011 - Why Does the Writing in a Health Care Quality Report Matter? Information is clear if the audience for that information can understand it. This simple rule poses a real challenge, because there are many possible audiences for a health care quality report and they may differ in background knowledge, literacy …
  19. www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
    November 01, 2023 - Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments Population version: Child Learn about: CAHPS Patient Narrative Item Sets CAHPS Child Hospital Narrative Item Set   Placing the items in the survey: Insert these supplemental items before the "About You" section of the sur…
  20. www.ahrq.gov/cahps/news-and-events/events/webinar-012220.html
    December 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users (January 2020) January 22, 2020 Summary Speakers Recording Transcript Summary This AHRQ webcast provided an overview of CAHPS ® surveys and explain how they focus on patients' priorities and build on current research in survey development and …