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  1. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-hare.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Hare The SOPS Databases Ryan Hare, M.P.P. Lead Research Associate User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat SOPS Databases Hospital Year: 2022 Sites: 400 N: 206,410 Medical Office Year: 2022 Sites: 1,100 N: 13,277 Nursin…
  2. Postdisphone (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.docx
    June 02, 2025 - Postdischarge Followup Phone Call Script (Patient Version) This form reinforces the information provided to the patient at discharge. The patient’s discharge information should be available to the interviewer at the time of this call. CALLER: Hello Mr./Ms. _____________. I am [caller’s name], a [type of clinician] from…
  3. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.pdf
    June 02, 2025 - Postdischarge Followup Phone Call Script (Patient Version) 1 Postdischarge Followup Phone Call Script (Patient Version) This form reinforces the information provided to the patient at discharge. The patient’s discharge information should be available to the interviewer at the time of this call. CALLER: Hello Mr…
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-g.pdf
    July 31, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Training to Advance Physicians’ Communication Skills The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.G. Training to …
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
    July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate Their Needs The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.H. Tools to Help Pati…
  6. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/b5_combo_assessingtrendscomparators.pdf
    March 20, 2016 - Assessing Indicator Rates Using Trends and Comparators Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety i Tool B.5 Assessing Indicator Rates Using Trends and Comparators What is the purpose of this tool? This tool provides guidance on how to assess your hospital’s pe…
  7. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/024-ss-cusp-learning-from-defects.pptx
    April 01, 2025 - Learning From Defects Learning From Defects Surgical Services For: Cardiac, Hip and Knee Joint Replacement, and Spinal Fusion Surgeries AHRQ Pub. No. 25-0029 April 2025 AHRQ Safety Program for MRSA Prevention: Targeting SSI AHRQ Safety Program for MRSA Prevention | Surgical Services Learning From Defects 1 Educat…
  8. www.ahrq.gov/sites/default/files/2024-01/fernandez-report.pdf
    January 01, 2024 - Final Progress Report: Improving patient safety through leadership and team performance in simulations 1R18HS020295 Final Progress Report: Fernandez R, PI Title of Project: Improving patient safety through leadership and team performance in simulations Principal Investigator and Team Members: Fernandez, R (PI); Ko…
  9. www.ahrq.gov/sites/default/files/publications/files/ltcinstructor.pdf
    June 01, 2012 - Improving Patient Safety in Long-Term Care Facilities: Training Modules Improving Patient Safety in Long-Term Care Facilities: Training Modules Agency for Healthcare Research and Quality Advancing Excellence in Health Care www.ahrq.gov Module 1. Detecting Change in a Resident’s Condition Module 2. Comm…
  10. www.ahrq.gov/downloads/pub/advances2/vol1/advances-hook_25.pdf
    February 26, 2008 - Using a Computerized Fall Risk Assessment Process to Tailor Interventions in Acute Care Using a Computerized Fall Risk Assessment Process to Tailor Interventions in Acute Care Mary L. Hook, PhD, APRN, BC; Elizabeth C. Devine, PhD, RN, FAAN; Norma M. Lang, PhD, RN, FAAN, FRCN Abstract Patient falls account …
  11. www.ahrq.gov/hai/cusp/toolkit/content-calls/small-hospitals.html
    April 01, 2013 - Small and Rural and Critical Access Hospitals (Transcript) July 19, 2011 Operator: Excuse me, everyone. We now have our speakers in conference. Please be aware that each of your lines is in a listen-only mode. At the conclusion of the presentation, we will open the floor for questions. At that time, instruct…
  12. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
    June 01, 2019 - Action Planning for the SOPS Surveys Webcast Transcript February 2019 https://www.ahrq.gov/sops/index.html 1 Action Planning for the SOPS Surveys January 17, 2019 – Webcast Transcript Speakers: Laura Gray, M.P.H. Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS), Westa…
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Hook_25.pdf
    February 26, 2008 - Using a Computerized Fall Risk Assessment Process to Tailor Interventions in Acute Care Using a Computerized Fall Risk Assessment Process to Tailor Interventions in Acute Care Mary L. Hook, PhD, APRN, BC; Elizabeth C. Devine, PhD, RN, FAAN; Norma M. Lang, PhD, RN, FAAN, FRCN Abstract Patient falls account …
  14. www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruhealing/guide.html
    December 01, 2017 - On-Time Pressure Ulcer Healing: Facilitator Training Instructor's Guide AHRQ’s Safety Program for Nursing Homes Overview of On-Time Note: This version of the On-Time introduction is for training Facilitators who have not had pressure ulcer prevention training. If they have had that training, this set of sl…
  15. www.ahrq.gov/hai/cusp/modules/implement/teamwork-notes.html
    December 01, 2012 - Implement Teamwork and Communication: Facilitator Notes The Implement Teamwork and Communication module of the CUSP Toolkit will help you to identify barriers to communication. Contents Slide 1. Cover Slide Slide 2. Learning Objectives Slide 3. Basic Components and Process of Communication 2 Slide 4…
  16. Highlight03 (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/highlight03.pdf
    September 08, 2015 - The CHIPRA Quality Demonstration Grant Program In February 2010, the Centers for Medicare & Medicaid Services (CMS) awarded 10 grants, funding 18 States, to improve the quality of health care for children enrolled in Medicaid and the Children’s Health Insurance Program (CHIP). Funded by the Children’s Health I…
  17. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.pdf
    June 02, 2025 - The Medical Home Index: Revised Short Form: Pediatric. Measuring the Organization and Delivery of Pediatric Primary Care for All Children, Youth, and Families © Center for Medical Home Improvement, 2001. Used with permission. Transition to adulthood indicator #2.5 revised 2006; Medical Home Index revised to create…
  18. www.ahrq.gov/sites/default/files/2025-02/auerbach-report.pdf
    January 01, 2025 - Final Progress Report: Utility of Predictive Systems in Diagnostic Errors (UPSIDE) 1. Title Page Title: Utility of Predictive Systems in Diagnostic Errors (UPSIDE) Principal Investigator and Team Members Research Team UCSF Andrew Auerbach, MD, MPH (PI) Tiffany Lee, BA Gilmer Valdes, PhD, DABR Colin Hubbard, Ph…
  19. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/medofficevaluepilotreport.pdf
    November 01, 2017 - 2014 Pilot Study: Value and Efficiency Supplemental Items for the Medical Office SOPS Survey Results From the 2014 Pilot Study of the AHRQ SOPS™ Value and Efficiency Supplemental Items for the Medical Office SOPS Survey Prepared for: Agency for Healthcare Research and Quality 5600 Fishers Lane Rockville, MD 2…
  20. www.ahrq.gov/hai/pfp/haccost2017.html
    November 01, 2017 - Estimating the Additional Hospital Inpatient Cost and Mortality Associated With Selected Hospital-Acquired Conditions Next Page Table of Contents Estimating the Additional Hospital Inpatient Cost and Mortality Associated With Selected Hospital-Acquired Conditions Discussion Results References …

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