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1. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Cleary (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
   June 02, 2025 - Greater Boston • Sample ► Patients who had signed up for a portal and for whom there were email addresses … ► Patients who did not sign up for portal (with no email addresses) • Design ► Patients randomized … survey; everyone sent an email reminder (1192 respondents) 43 Protocol for Patients Without Email Addresses … were very different ► Survey results were very similar • Responses from those without known email addresses … with differences in reports about some experiences 55 Using the Internet to Collect CAHPS Data To address

2. Recommended Data Collection Procedures for CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html
   August 01, 2024 - Check the email addresses of sampled patients to identify and remove email addresses that don’t conform … Update and format addresses. … Use a national change of address (NCOA) service to identify and update addresses for sampled patients … Some organizations also provide an email address. … Personalize the letter with the name and address of the intended recipient.

3. Guiding Principles Help Healthcare Community Address Potential Bias Resulting from Algorithms | Agency for Healthcare Research and Quality
   www.ahrq.gov/news/newsroom/press-releases/guiding-principles.html
   December 01, 2023 - Guiding Principles Help Healthcare Community Address Potential Bias Resulting from Algorithms Press … Release Date: December 15, 2023 A new paper addresses the use of algorithms in healthcare, their impact … A paper published today in JAMA Network Open addresses the use of healthcare algorithms and provides … conceptual framework to apply the following guiding principles across an algorithm’s life cycle to address … The paper, Guiding Principles to Address the Impact of Algorithm Bias on Racial and Ethnic Disparities

4. Preparing Sample Files Before Collecting CAHPS Survey Data | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/preparing-sample-files.html
   August 01, 2024 - Contact information appropriate for the mode of administration (i.e., addresses for mail surveys, phone … numbers for phone administration, and email addresses for online administration). … of respondents' names and minimizing the extent to which identifying information, such as names and addresses

5. Core CUSP Toolkit | Agency for Healthcare Research and Quality
   www.ahrq.gov/hai/cusp/modules/index.html
   August 01, 2019 - Assemble the Team The Assemble the Team module of the CUSP Toolkit addresses CUSP team composition … The Role of the Nurse Manager The Role of the Nurse Manager module of the CUSP Toolkit addresses

6. Hospital Readmissions | Agency for Healthcare Research and Quality
   www.ahrq.gov/topics/hospital-readmissions.html
   January 01, 2012 - This guide provides evidence-based strategies to reduce readmissions and can be adapted or expanded to address … NRD supports various analyses of national readmission rates for all payers and uninsured patients and addresses

7. Pandemic-Driven Posttraumatic Growth for Organizations and Individuals | Agency for Healthcare Research and Quality
   www.ahrq.gov/nursing-home/resources/pandemic-driven.html
   May 01, 2021 - Resource: Pandemic-Driven Posttraumatic Growth for Organizations and Individuals This article addresses

8. Archived: Final Research Plan: Skin Cancer: Screening | United States Preventive Services Taskforce
   www.uspreventiveservicestaskforce.org/uspstf/document/final-research-plan104/skin-cancer-screening-july-2016
   July 17, 2014 - Key question 1 addresses the effectiveness of skin cancer screening in reducing mortality and morbidity … Key question 2 addresses the potential harms of skin cancer screening and subsequent diagnostic followup … Key question 4 addresses whether skin cancer screening leads to earlier detection of skin cancer tumors … Key question 5 addresses whether earlier detection of skin lesions leads to decreased skin cancer morbidity … Finally, key question 6 addresses the harms that are associated with the treatment of skin cancer by

9. Integrated Behavioral Health & Primary Care: Terms To Know (pdf file)
   integrationacademy.ahrq.gov/sites/default/files/2020-06/AHRQ_Lexicon_Collateral_Terms.pdf
   January 01, 2020 - Care that is patient centered and addresses the full range of a patient’s medical and behavioral health … Combines medical and behavioral health services in a collaborative way to address problems identified … Primary care providers and behavioral health specialists work together with patients and families to address … An umbrella term for care that addresses the impact of behavioral problems on health. … Health care that addresses a large majority of personal health needs.

10. Preventing Vaccine Administration Errors​: A Primer for Healthcare Workers | Agency for Healthcare Research and Quality
    www.ahrq.gov/nursing-home/resources/preventing-vaccine-errors.html
    July 01, 2022 - Workers ​This 30-minute course reviews best practices for effective COVID-19 vaccine administration and addresses

11. CAHPS Program: Improving Response Rates and Representativeness - The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS Surveys: Lessons Learned from Recent Mode Experiments (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-elliott.pdf
    September 30, 2021 - . ► 63% of patients provided email addresses ► Patients randomized within each hospital to 1 of 6 modes … However, RRs increased significantly (p<0.05), by 4.3 percentage points, among those for whom email addresses … from 42 to 49 days added 2.5pp to RR in the mail-only mode • Web-Mail adds 13pp to those with email addresses … Across HCAHPS, CAHPS Hospice, MA CAHPS, Web-first modes add 4-14 pp to RR among those with email addresses … 3.0pp to RRs ► Prenotification letters have similar benefits • Greater gains expected as more email addresses

12. Methods for Increasing the Number of Responses to CAHPS Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/increasing-responses.html
    August 01, 2024 - Inaccurate mailing and email addresses, inaccurate phone numbers, voicemail, gatekeepers, and frequent … the number of responses, sponsors and vendors can:  Improve initial contact rates by making sure that addresses … , phone numbers, and email addresses are current and accurate (e.g., identify sources of up-to-date sample … The sampled person has moved and the address in the sample is incorrect. … to obtain the new address.

13. Best Practices Guide for COVID-19 Infection Control and Prevention in Nursing Homes | Agency for Healthcare Research and Quality
    www.ahrq.gov/nursing-home/resources/best-practices-guide.html
    May 01, 2022 - Best Practices Guide for COVID-19 Infection Control and Prevention in Nursing Homes This resource addresses

14. Information to Help Hospitals Get Started (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/About_the_Guide_508.pdf
    June 02, 2025 - families and to create partnerships between patients, families, and hospitals around the same goals • Addresses … engaging patients and families, review the Guide’s Information to Help Hospitals Get Started, which addresses

15. Information to Help Hospitals Get Started (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/About_the_Guide_508.docx
    June 02, 2025 - families and to create partnerships between patients, families, and hospitals around the same goals Addresses … engaging patients and families, review the Guide’s Information to Help Hospitals Get Started, which addresses

16. Guides | PSO
    pso.ahrq.gov/resources/guides
    August 01, 2023 - and Providers for Determining Parent Organization and Affiliated Providers (July 2021) This Guide addresses … Parent Organizations and Affiliated Providers (PDF, 0.2 MB) PSO Policies and Procedures—Topics to Address … Download PSO Policies and Procedures—Topics to Address (PDF, 389 KB) What is the Role of the PSO … Authorized Official (July 2021) This Guide addresses the role of the PSO Authorized Official. … The video addresses how the concept of a PSES is flexible to meet varying needs of providers.

17. Care Coordination | Agency for Healthcare Research and Quality
    www.ahrq.gov/topics/care-coordination.html
    January 01, 2014 - Clinical-Community Relationships Evaluation Roadmap The Clinical-Community Relationships Evaluation Roadmap addresses

18. Guide to Patient and Family Engagement in Hospital Quality and Safety | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/patients-families/engagingfamilies/guide.html
    December 01, 2017 - Addresses real-world challenges. … The Guide’s sections include— Information to Help Hospitals Get Started addresses: How to select

19. Learn From Defects Tool—Perioperative Setting | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/surgery/tools/applying-cusp/learn-from-defects.html
    December 01, 2017 - This is known as “second-order” problem solving because it addresses the underlying causes of the defect … Interventions To Address the Harmful Contributing Factor Intervention Addresses the Factor* 1 ( … support; but probably very little attention to an intervention that doesn't address the factor well … The Learn From Defects (LFD) process is known as "second-order" problem solving because it addresses … How were we going to address the fact that surgeons like the OR cool when they're operating?

20. Learn From Defects Tool (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/tools/applying-cusp/learn_from_defects.docx
    December 01, 2017 - Interventions To Address the Harmful Contributing Factor Intervention Addresses the Factor* 1 (not well … You might pay some attention to an intervention that doesn’t address the factor well, if it has strong … support; but probably very little attention to an intervention that doesn’t address the factor well … Conduct a brainstorming session about interventions to address the most important contributing factors … How were we going to address the fact that surgeons like the OR cool when they’re operating?