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www.talkingquality.ahrq.gov/teamstepps/officebasedcare/handouts/knowledge.html
December 01, 2015 - Making all staff accountable.
Assigning responsibilities for change actions.
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www.talkingquality.ahrq.gov/ncepcr/care/coordination.html
August 01, 2018 - The Roles of Patient-Centered Medical Homes and Accountable Care Organizations in Coordinating Patient
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www.talkingquality.ahrq.gov/practiceimprovement/delivery-initiative/casalino/index.html
December 01, 2017 - At what level is it desirable and feasible to measure quality (e.g. individual MD, medical group, accountable
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-using-pqms.pdf
January 01, 2016 - In order to affect performance, the accountable entity must have a way of influencing the
outcome, yet … holding accountability,
that there’s something they can
do about it. … if you’re going to
hold someone accountable
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
June 25, 2014 - Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work?
www.cahps.ahrq.gov
Part Two
How can we improve the
collection of patient comments?
21
www.cahps.ahrq.gov
Learning from Patient Comments:
From Anecdote to Science
OUR GOAL FOR THE RESEARCH AND
OUR ASPIRATION F…
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - following components:
Responsibility: Person is aware of assuming responsibility
Accountability: You are accountable … You are accountable until both parties are aware of the transfer of responsibility.
Uncertainty.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/igteamstruct.pdf
November 18, 2015 - who
can take action, including the leader;
• Have clearly defined roles and responsibilities;
• Are accountable … expectations for staff;
• Providing necessary resources for successful implementation;
• Holding teams accountable
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www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module2/office_structure-ig.html
September 01, 2015 - individuals such as the MD's, DO's, physician's assistants, and nurse practitioners who are directly accountable
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www.talkingquality.ahrq.gov/practiceimprovement/delivery-initiative/casalino/paper/idkeydsrapa.html
February 01, 2014 - Compare the effectiveness of accountable care systems and usual care on costs, processes of care, and
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-performance-comparisons.pdf
October 01, 2019 - Qualified Health Centers, pediatric group
practice, multi-specialty group practice) or between different Accountable
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4g_combo_psi10-postopmetaderangement-bestpractices.pdf
May 20, 2016 - .
• Providers involved with the postoperative care of patients are held accountable for following
the
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_slides_fallprev.pptx
August 24, 2017 - The Action Plan also addresses:
Plans for rolling out new standards and practices, where needed
Staff accountable
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
September 01, 2010 - doctor,” the CAHPS PCMH Survey asks patients about
their experiences interacting with three different accountable
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www.talkingquality.ahrq.gov/evidencenow/projects/heart-health/research-results/research/methods/index.html
March 01, 2021 - infrastructure, the surveys included questions about contextual factors, including participation in an accountable
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
May 13, 2019 - Creative Strategies to Improve Patient Care Experience - Part 5 Closing
Using the Webcast Console to
Submit Questions
• Question and Answer
► Select Q&A
► Type question in the box that
opens
Type question here
40
Sign up for CAHPS Announcements
Want to stay up-to-date on all things CAHPS?
Subscribe to re…
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www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module3/office_comm.html
September 01, 2015 - Accountability: You are accountable until both parties are aware of the transfer.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
Questions and Answers
www.ahrq.gov/cahps
Using the Webcast Console to Submit Questions
• Question and Answer
Select Q&A
Type question in the box
that opens
Type question here
53
www.ahrq.gov/cahps
Get CAHPS News and…
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/pridx-framework.pdf
July 05, 2023 - Without transparency, individual clinicians
would be held accountable for outcomes and processes for
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/chipra_1416-p013-ef.pdf
February 01, 2016 - outcomes (PROs) into an overall performance measurement strategy, whereby
PRO data are aggregated for an accountable
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/co-statesum.pdf
July 01, 2015 - • Participating SBHCs will seek enhanced reimbursement under
the State’s Accountable Care Collaborative